IT Support Technician

Inetum; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Inetum is seeking an IT Support Analyst to join the onsite IT team. This role serves as the local point of contact for end-user support and IT infrastructure services, delivering an excellent user experience through efficient provisioning, incident resolution, and day-to-day operations.

The position emphasizes Level 1 and 2 desktop support, coordination with global IT teams, and strong knowledge of Windows, macOS, and iOS environments.

Qualificações

• Proven experience in Desktop Support (L1 & L2).
• Strong knowledge of Windows, Microsoft Office, and messaging solutions.
• Experience supporting macOS and mobile devices (iPhone, tablets, laptops).
• Familiarity with ServiceNow or similar ITSM platforms.
• Excellent customer service and communication skills.

Responsabilidades

• Provide Level 1 & 2 support for hardware, software, and desktop environments.
• Troubleshoot incidents and service requests, ensuring SLA compliance.
• Deploy, configure, and support desktops, laptops, and mobile devices.
• Support Windows, macOS, and iOS environments, including imaging and OS deployment.
• Assist with incident management and documentation in ITSM tools.

Conhecimentos

End-user support

Incident resolution

Communication skills

Team collaboration

Multitasking

Ferramentas

ServiceNow

ITSM tools

Windows

macOS

iOS

Descrição da oferta de emprego

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

Are you passionate about technology and customer support? We are looking for an IT Support Analyst to join our onsite IT team, acting as the local point of contact for end-user support and IT infrastructure services. This role is focused on delivering an excellent user experience through efficient hardware and software provisioning, incident resolution, and day-to-day operational support.

Key Responsibilities

• Provide Level 1 & Level 2 support for hardware, software, and desktop environments.
• Troubleshoot and resolve incidents and service requests, ensuring SLA compliance.
• Deploy, configure, and support desktops, laptops, thin clients, tablets, mobile devices, telecoms, and audiovisual equipment.
• Support Windows, macOS, and iOS environments, including device imaging and operating system deployment.
• Install, configure, troubleshoot, and maintain business applications.
• Manage incidents and requests through ServiceNow and other ITSM tools.
• Support office moves, workplace surveys, and project-related relocations.
• Provide printing and MFD (Multi-Function Device) support.
• Troubleshoot network connectivity, Wi-Fi, and cabling/patching issues.
• Assist with disaster recovery processes and business continuity requirements.
• Maintain accurate IT asset inventory records, including deployments, assignments, and warranties.
• Produce reports, analyze operational data, and maintain technical documentation and knowledge bases.
• Collaborate with local and global IT teams to ensure high-quality service delivery.
• Support mobility services and mobile device management.
• Participate in infrastructure, transformation, and alignment projects.
• Proven experience in Desktop Support (Level 1 & 2).
• Strong knowledge of Windows, Microsoft Office, and messaging solutions.
• Experience supporting macOS and mobile devices (iPhone, tablets, laptops).
• Familiarity with ServiceNow or similar ITSM platforms.
• Excellent customer service and communication skills.
• Ability to troubleshoot a wide range of hardware, software, and application issues.
• Experience working independently and within a team environment.
• Strong organizational and reporting skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in Banking or Financial Services environments.

Preferred

• Microsoft certifications.
• Experience with banking and financial sector applications.

Working Pattern: Full-time, including occasional morning shift rotation based on business requirements.