IT Help Desk (English & French Speaker)

Inetum; Porto; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Inetum in Porto, Portugal, is seeking a technical support advisor to ensure efficient handling of stakeholder requests while maintaining high service quality, security and confidentiality.

You will contribute to continuous improvement through knowledge sharing, incident reporting, and process optimization, using management tools to support decision making and teamwork.

Qualificações

• Minimum 3 years of experience as a technical support advisor.
• Good knowledge of Data business is mandatory.
• Agile experience is required.
• Banking/insurance industry experience is a plus.
• Fluent in French (C1) and English (B2).
• Strong analytical and organizational skills.
• Ability to translate business needs into IT requirements.
• Proactive, pragmatic, curious and autonomous; strong teamwork.

Responsabilidades

• Ensure efficient handling of stakeholder requests and maintain service quality, security and confidentiality.
• Contribute to continuous improvement through knowledge sharing, incident reporting, and process optimization.
• Use management and decision‑making tools to support operations.

Conhecimentos

French language

Communication skills

Analytical thinking

Teamwork

Proactivity

Autonomy

Adaptability

Descrição da oferta de emprego

Ensure the efficient handling of stakeholder requests, maintain high standards of service quality, security and confidentiality, and contribute to continuous improvement through knowledge sharing, incident reporting, process optimization, and procedural updates.

Responsibilities

• Knowledge of customer complaints, questions and problems management techniques as well as call taking management
• Ability to collaborate/work in a team, adaptability and be results-oriented
• Putting into practice customer relationship techniques, rigor and resilience
• Use of management and decision-making tools
• French as a mother tongue / fluent
• Good command of computer tools

Profile

• An experience of minimum 3 years as technical support advisor
• A good knowledge of Data business is mandatory
• Agile experience
• A first experience in Banking/insurance environment is a plus
• Good written and oral communication skills (in FRENCH)
• Proven analytical and organizational skills
• Ability to understand business needs and translate them into IT requirements.
• French (C1)
• English (B2)
• Analytical and organizational skills are essential
• Proactivity, pragmatic, curious and autonomous
• Team spirit and good interpersonal skills

About Inetum

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

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