Dutch & English Customer Support Agent – Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

€100 performance bonus

€150 language bonus

Hybrid work option after 3 months

International environment and growth

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Dutch- and English-speaking Customer Support Agent to join our international team. You will provide professional assistance, resolve inquiries, and contribute to a high-quality customer experience.

You will handle inquiries in Dutch and English, communicate clearly, and maintain service standards. Initially on-site in Lisbon, with a transition to hybrid work after three months.

Qualifications

• Fluency in both Dutch and English.
• Strong communication and problem-solving skills.
• Professional, customer-oriented approach.
• Must currently reside in Lisbon, Portugal.

Responsibilities

• Handle customer inquiries and provide accurate, professional assistance.
• Resolve customer issues efficiently and ensure customer satisfaction.
• Communicate clearly and maintain high service standards.
• Contribute to a positive and customer-focused service environment.

Skills

Dutch fluency

English fluency

Communication skills

Problem solving

Job description

Dutch & English Customer Support Agent | Lisbon, Portugal

Position Overview

We are seeking a Dutch- and English-speaking Customer Support Agent to join an international team in Lisbon. The successful candidate will provide professional customer assistance, resolve inquiries efficiently, and contribute to an excellent customer experience in a multicultural environment.

Key Responsibilities

• Handle customer inquiries and provide accurate, professional assistance.
• Resolve customer issues efficiently and ensure customer satisfaction.
• Communicate clearly and maintain high service standards.
• Contribute to a positive and customer-focused service environment.

Requirements

• Fluency in both Dutch and English.
• Strong communication and problem-solving skills.
• Professional, customer-oriented approach.
• Must currently reside in Lisbon, Portugal.

Working Schedule

• Working hours: 08:00–18:00.
• Initially on-site in Lisbon, with the possibility of transitioning to a hybrid work model after the first three months.

Benefits

• €100 performance bonus.
• €150 additional language bonus.
• Opportunity to transition to a hybrid work model after three months.
• International working environment and professional development opportunities.