Dutch & English-Speaking Customer Support Agent – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Additional language bonus

Potential transition to hybrid after 3

Job summary

Cross Border Talents is seeking a Dutch and English-speaking Customer Support Agent to join our Lisbon-based team. You will interact with customers in Dutch and English, delivering high-quality service in a multicultural environment.

The role requires on-site presence initially, with a potential move to a hybrid model after 3 months. The successful candidate will thrive in a multilingual setting and contribute to a positive customer experience.

Qualifications

• Fluent Dutch, both written and spoken.
• Fluent English.
• Must currently reside in Lisbon, Portugal.
• Availability to work on-site initially.

Responsibilities

• Assist customers and respond to inquiries in Dutch and English.
• Provide clear information and effective solutions to customer issues.
• Ensure a professional and positive customer experience.
• Communicate with customers in a helpful and customer-focused manner.
• Follow established procedures and service quality standards.

Skills

Dutch language fluency

English language fluency

Communication

Interpersonal skills

Job description

Location: Lisbon, Portugal
Work Model: On-site initially, with a potential transition to hybrid after 3 months
Working Hours: Between 08:00 and 18:00

About the Role

We are seeking a Dutch and English-speaking Customer Support Agent to join an international team in Lisbon. This is an excellent opportunity for multilingual professionals who enjoy customer interaction, problem-solving, and delivering high-quality service in a multicultural environment.

Key Responsibilities

• Assist customers and respond to their enquiries in Dutch and English
• Provide clear information and effective solutions to customer issues
• Ensure a professional and positive customer experience
• Communicate with customers in a helpful and customer-focused manner
• Follow established procedures and service quality standards

Requirements

• Fluent Dutch, both written and spoken
• Fluent English
• Strong communication and interpersonal skills
• Customer-oriented attitude and problem-solving abilities
• Must currently reside in Lisbon, Portugal
• Availability to work on-site initially

What We Offer

• Performance-based bonus opportunities
• Additional language bonus
• Potential transition to a hybrid work model after the first 3 months
• Opportunity to work in an international and multicultural environment
• Professional development opportunities

Please Note:

Relocation assistance is not provided for this position.