Inside Sales Manager

Arrow Electronics; Porto; On-site; EUR 40,000 - 70,000; Full time

Job summary

Arrow Electronics Porto is seeking an Inside Sales Manager to coordinate and optimize activities across multiple business units. You will lead Team Leaders, streamline processes, and drive best-practice sharing to ensure coherent operations and growth.

The role requires strong English communication, experience in leading projects, and a proven ability to coach and develop teams, while maintaining adherence to policies and high standards of service delivery.

Qualifications

• Proven ability to lead teams toward objectives.
• Experience with process management methodologies.
• Experience in transition management.
• Fluency in English (written and spoken).
• Ability to learn new concepts quickly.
• Proven coaching and development of team members.
• Ability to support vendor teams within the business as needed.
• Commitment to policies, procedures and guidelines.
• Strong self-motivation and reliable work ethic.

Responsibilities

• Manage implementation, monitoring and reporting of processes including incidents, issues, changes, KPI, risk and SLA compliance.
• Support the BSC Manager by cascading objectives and proposing strategies to improve service quality.
• Monitor productivity and report activities across teams.
• Assist Team Leaders in resolving operational issues within their teams.
• Act as main contact for internal/external relations of the department, coordinating with IT and HR functions.
• Build and maintain strong relationships with stakeholders and customers.
• Ensure compliance to defined procedures for quality and safety in line with SLA agreements.
• Manage changes to minimize risk of ineffectiveness.
• Serve as first escalation point and drive resolution management.
• Oversee the department and contribute to company growth.
• Develop Team Leaders through coaching and task delegation aligned with career goals.

Skills

Team leadership

Project management

Transition management

English fluency

Fast learner

Staff training

Vendor support

Policy compliance

Self-motivation

Job description

Position:

Inside Sales Manager

Job Description:

The Inside Sales Manager is expected to collaborate efficiently with multiple business units, acknowledging and understanding the unique business requirements and processes of each unit.

The Inside Sales Manager orchestrates the efforts of Team Leaders by harmonizing their processes, streamlining operations, and fostering the sharing of best practices to achieve internal coherence. Moreover, the Inside Sales Manager aids Team Leaders in areas such as recruitment, training, and managing the professional and career development of employees within their departments.

WHAT YOU WILL DO:

• Manage implementation, monitoring and reporting of agreed processes, including but not limited to: incidents, issues, compliance, quality, changes, KPI (Key Performance Indicators), risk management.

• Support BSC Manager by delivering and cascading business objectives to the teams, as well as by suggesting new strategies to improve quality of services.

• Monitor productivity and provide reporting of activities and performances within the different teams.

• Support Team Leaders in managing operational issues within their teams.

• Act as a main contact point for internal and external relations of the relevant department, cooperating with different supporting functions, such as IT and HR depts.

• Build and maintain strong and effective business relationships with stakeholders and customers.

• Ensure compliance to defined procedures in terms of quality and safety - according to agreed SLA's (Service Level Agreement).

• Manage changes minimizing the risk of ineffectiveness.

• Act as first point of escalation and resolution management.

• Oversee the assigned department and contribute to company's growth.

• Develop Team Leaders by providing individual coaching and enabling them by assigning tasks in line with their career aspirations.

REQUIREMENTS:

• Demonstrated ability to lead teams effectively towards achieving common objectives.

• Experience in leading projects and knowledge of process management methodologies.

• Experience in transition management.

• Fluency in business communication in English, both written and oral.

• Capacity to rapidly learn and adapt to new concepts and technologies.

• Proven proficiency in offering guidance, instruction, and facilitating the training and development of team members.

• Ability to provide comprehensive support across all vendor teams within the business as necessary.

• Commitment to adhering to established policies, procedures, and guidelines.

• Strong self-motivation and dedication to diligent work ethic

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Location:

PT-Porto, Portugal (Avenida da Boavista)

Time Type:

Full time

Job Category:

Sales