Empregado/ a de Mesa - In Room Dining

Hyatt Corporation; Lisboa; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Complimentary nights

Staff discounts

Birthday off

Uniform provided

Staff meals

Outlets discount

Development opportunities

Recognition programs

Caring company

Job summary

Andaz Lisbon, a luxury Hyatt property in the heart of Lisbon, is seeking an In‑Room Dining Waiter/Waitress to deliver personalised, high‑quality in‑room dining experiences. You will take orders, coordinate with the kitchen, and ensure guests receive impeccable service and attention to detail from order to delivery and collection.

The role emphasizes guest satisfaction, presentation standards, and collaboration with hotel departments to maintain the brand’s premium experience.

Qualifications

• Excellent verbal communication and professional presentation.
• Strong customer focus and passion for delivering personalized service.
• Agility, attention to detail, and strong organizational skills.
• Ability to work independently while maintaining a team‑oriented mindset.
• Good understanding of food and beverage service standards.
• Knowledge of wines and gastronomy is a plus.
• Ability to remain calm, professional, and courteous under pressure.
• Fluency in English; additional languages are an advantage.
• Previous experience in Room Service, Food & Beverage, or luxury environments is preferred.
• Technical training or courses in hospitality, gastronomy, or related fields are a plus.

Responsibilities

• Perform complete opening and closing duties for the In‑Room Dining operation
• Take and process guest orders accurately and efficiently, following company standards
• Deliver food and beverages to guest rooms promptly while maintaining presentation and quality standards
• Set up and clear trays, trolleys, and in‑room dining tables according to service procedures
• Ensure all in‑room dining equipment, materials, and service tools are clean, organized, and in excellent condition
• Monitor delivery times and coordinate closely with the kitchen to ensure smooth service
• Provide guests with information regarding menu items and make recommendations when appropriate
• Follow all company policies, procedures, and brand standards
• Maintain a polished, professional personal appearance in line with Andaz standards
• Protect proprietary and confidential information and safeguard company assets
• Anticipate guest needs, handle requests efficiently, and resolve concerns promptly
• Communicate clearly and professionally with guests and colleagues
• Build and maintain positive, collaborative working relationships across departments
• Meet all quality assurance expectations and brand service standards

Skills

Excellent communication

Customer focus

Attention to detail

Independence with teamwork

Food & beverage knowledge

Wine knowledge

Calm under pressure

English fluency

Room Service experience

Job description

Close Inclusive Collection Job Postings Notification

\"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.\"

Newly opened, Andaz Lisbon is an exciting luxury lifestyle hotel in the Portuguese capital and represents a key milestone in Hyatt’s continued brand growth in Southern Europe. Andaz Lisbon is the second Hyatt‑branded hotel in Lisbon.
Located in the heart of Lisbon’s vibrant Baixa district, along the city’s main pedestrian street, Rua Augusta, the hotel is spread across five distinct buildings, including the former headquarters of one of Portugal’s major banks, Banco Português de Investimento (BPI).
The central building houses 170 guestrooms, while the four surrounding satellite buildings offer a selection of exclusive private suites. As a unique Urban Resort in the city center, Andaz Lisbon invites guests to fully immerse themselves in the local culture and experience the true essence of Lisbon.

Andaz Lisbon is looking for an In‑Room Dining Waiter/ Waitress to join its team!

As an In‑Room Dining Waiter/Waitress, you will play a key role in delivering personalized, thoughtful, and high-quality in‑room dining experiences that reflect the Andaz spirit. You will ensure that every guest enjoys exceptional service, comfort, and attention to detail from order taking through delivery and collection.

Responsibilities:

• Perform complete opening and closing duties for the In‑Room Dining operation
• Take and process guest orders accurately and efficiently, following company standards
• Deliver food and beverages to guest rooms promptly while maintaining presentation and quality standards
• Set up and clear trays, trolleys, and in‑room dining tables according to service procedures
• Ensure all in‑room dining equipment, materials, and service tools are clean, organized, and in excellent condition
• Monitor delivery times and coordinate closely with the kitchen to ensure smooth service
• Provide guests with information regarding menu items and make recommendations when appropriate
• Follow all company policies, procedures, and brand standards
• Maintain a polished, professional personal appearance in line with Andaz standards
• Protect proprietary and confidential information and safeguard company assets
• Anticipate guest needs, handle requests efficiently, and resolve concerns promptly
• Communicate clearly and professionally with guests and colleagues
• Build and maintain positive, collaborative working relationships across departments
• Meet all quality assurance expectations and brand service standards

Qualifications

• Excellent verbal communication and professional presentation
• Strong customer focus and passion for delivering personalized service
• Agility, attention to detail, and strong organizational skills
• Ability to work independently while maintaining a team‑oriented mindset
• Good understanding of food and beverage service standards
• Knowledge of wines and gastronomy is a plus
• Ability to remain calm, professional, and courteous under pressure
• Fluency in English; additional languages are an advantage
• Previous experience in Room Service, Food & Beverage, or luxury environments is preferred
• Technical training or courses in hospitality, gastronomy, or related fields are a plus

Care connects us at Hyatt: we open doors, welcome you in, and genuinely care about you.

We offer a wide range of benefits, including:

• A motivated and connected team;
• 12 complimentary nights per year at other Hyatt properties worldwide, plus colleague rates and family/ friends discounts;
• A day off offered by the company on your birthday;
• Uniform provided;
• Meals available at our staff canteen;
• 50% discount across the hotel’s outlets;
• Learning and development opportunities within Hyatt;
• Recognition programs and rewards;
• And a company that truly cares.

Be part of something bigger. Make a difference in people’s lives. Join a company that values empathy, well ‑ being, respect, integrity, experimentation, and inclusion. Discover why Hyatt is consistently ranked as one of the best places to work in the world.

Our family is always growing. Want to be in the know?