Luxury Hotel Waiter/Waitress - Lisbon | 12N, Meals

Hyatt Hotels Corporation; Lisboa; Hybrid; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Complimentary staff nights

Uniform provided

Staff meals

50% discount at hotel outlets

Employee learning & development

Birthday day off

Recognition programs

Hyatt family culture

Job summary

Andaz Lisbon, a luxury lifestyle hotel in the heart of Lisbon, seeks a Waiter/Waitress to deliver thoughtful, high-quality service and create memorable dining experiences for guests.

You will greet guests, guide them through their dining journey, and maintain impeccable service with attention to detail in a fast-paced environment. Prior luxury hospitality experience and wine knowledge are a plus, with opportunities for development and staff benefits.

Qualifications

• Excellent verbal communication and professional presentation.
• Strong customer focus and ability to personalize service.
• Agility, attention to detail, and strong awareness of guest needs.
• Knowledge of wines and gastronomy is a plus.
• Team-oriented, with good time-management skills.
• Ability to stay calm and courteous under pressure.
• Fluency in English; additional languages are an advantage.
• Previous experience in luxury hotels or restaurants, ideally within lifestyle hospitality.
• Technical training or courses in hospitality, gastronomy, or related fields are a plus.

Responsibilities

• Perform complete opening and closing duties for your station.
• Greet guests warmly and escort them to their tables.
• Assist and guide guests throughout their dining experience, ensuring comfort and attentiveness.
• Ensure all materials, equipment, and service tools are in excellent condition.
• Monitor dining areas to ensure availability, organization, safety, and guest well-being.
• Follow all company policies, procedures, and brand standards.
• Maintain a polished, professional personal appearance in line with Andaz standards.
• Protect proprietary and confidential information and safeguard company assets.
• Monitor the guest experience throughout the meal, anticipating needs and resolving issues promptly.
• Acknowledge and welcome all guests according to company standards.
• Communicate clearly and professionally with guests and colleagues.
• Build and maintain positive, collaborative working relationships.
• Meet all quality assurance expectations and brand service standards.

Skills

Verbal communication

Customer focus

Attention to detail

Calm under pressure

Teamwork

English fluency

Multilingual advantage

Experience in luxury hospitality

Hospitality training

Job description

Andaz Lisbon, a luxury lifestyle hotel in the heart of Lisbon, seeks a Waiter/Waitress to deliver thoughtful, high-quality service and create memorable dining experiences for guests.

You will greet guests, guide them through their dining journey, and maintain impeccable service with attention to detail in a fast-paced environment. Prior luxury hospitality experience and wine knowledge are a plus, with opportunities for development and staff benefits.