Implementation Associate Consultant

1228 Vision Box - Soluções de Visão por Computador, S.A.; Oeiras; On-site; EUR 32,000 - 52,000; Full time

Job summary

Amadeus is seeking an Implementation Associate Consultant to support customers in integrating Amadeus solutions. You will gather requirements, run workshops, design high-level solutions, and guide the project to Go Live with acceptance testing and user training.

The role requires strong communication, analytical thinking, and the ability to work with developers on configuration and testing. Travel across EMEA is expected, with four days in the office per week.

Qualifications

• Experience in a functional/implementation consultant or business analyst role.
• Ability to gather requirements and communicate with customers.
• Strong analytical thinking and problem solving.
• Excellent communication and customer-facing mindset.
• Experience with Jira or similar tooling.

Responsibilities

• Support customers in integration of Amadeus products/solutions.
• Gather functional/non-functional and integration requirements.
• Conduct client workshops to discuss solutions.
• Analyze customer systems and service requirements.
• Design BPMN, use cases and scenarios; validate with dev team.
• Produce high-level design and gap analysis for Amadeus solutions.
• Lead playbacks with client and prepare project documentation.
• Support developers with technical specs and tests.
• Configure workflows, business rules, and inspector app settings.
• Provide input to support area decisions and propose improvements.
• Assist go-live acceptance testing and training for key users.
• Deliver training and hand over to support and maintenance.
• Identify process improvements with FICs for efficiency.

Skills

Functional Consultant

Business Analyst

Customer-facing

Communication skills

Jira

English fluency

Tools

Jira

Inspector app

Job description

Implementation Associate Consultant

Summary of the role: We are looking for a person who will support new/existing customers in the integration of Amadeus products or solutions. In this role you will be responsible for:

• Requirements gathering, including functional requirements, non-functional requirements, and system integration requirements
• Conduct workshops with clients to understand and discuss the solution.
• Analyze customer systems and service requirements.
• Design BPMN, Use cases and Scenarios and validate them with development team
• Produce the Business Solution Architecture/High-Level Design, identifying the gap for Amadeus products and for a bespoke solution
• Prepare and lead the playbacks with the client.
• Support developers for the technical specification and initial tests of features
• Configuration of software components: workflows and business rules and Configuration of monitor software applications (like Inspector app)
• Works using existing procedures or guidelines and provides inputs to support/influence area decisions.
• Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
• Lead the customer to have the key users accept the solution to Go Live by having the customer do acceptance tests, negative tests, stress tests, etc.
• Training key users
• Deliver project documentation, including training manuals and configuration documentation
• Establish and manage the product/solution integration schedule.
• Early live support and handover to support and maintenance
• Identify possible process improvement alongside FICs activities to generate more efficiency and time reduction

About Ideal Candidate

• First experience in a Functional Consultant, Implementation Consultant, Business Analyst or similar customer-facing technology role
• A technical background or technical understanding that allows you to communicate effectively with developers and participate in product configuration activities
• Experience gathering and documenting customer or business requirements
• Strong analytical thinking and problem-solving skills
• Excellent communication skills and confidence working directly with customers
• A strong customer-focused mindset
• Experience working with Jira or similar task/requirements management tools
• Professional fluency in English
• Willingness and ability to travel frequently across EMEA, depending on customer and project requirements
• Ability to work from the office four days per week, as hands-on testing and validation in the laboratory environment are an important part of the role #LI-EMEA

Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process.

All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you'll join a community united by a love for travel and technology. We're not just shaping the future of travel; we're using it as a force for good, enriching lives and supporting our planet. Here, you'll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!