UX Design Specialist

1228 Vision Box - Soluções de Visão por Computador, S.A.; Oeiras; Presencial; EUR 42 000 - 54 000; Tempo integral

Resumo da oferta

Amadeus is seeking an Experience Designer to help create seamless travel experiences across the travel ecosystem. You will collaborate with airports, airlines, and partners to simplify complex processes, improve satisfaction, and deliver measurable improvements.

You’ll lead projects from discovery to implementation, design journeys for passengers and staff across physical and digital touchpoints, and plan workshops that bring together customers and internal teams.

Qualificações

• Significant experience in service design, UX design, customer experience, or related fields.
• Experience managing projects with multiple teams and stakeholders.
• Knowledge of journey mapping, human-centered design, and design thinking principles.

Responsabilidades

• Lead projects from discovery to implementation that enhance customer and staff experiences.
• Design and improve journeys for passengers and staff across physical and digital touchpoints.
• Plan and facilitate workshops with customers, partners, and internal teams.
• Conduct research and observations to uncover opportunities and translate findings into practical solutions.
• Create clear experience strategies, service blueprints, and journey maps.
• Use data and feedback to guide decisions and measure improvements.
• Collaborate with Product, Engineering, and Operations to integrate user-focused design.
• Provide guidance and share best practices in service design and user experience.

Conhecimentos

Service design

UX design

Workshop facilitation

Journey mapping

Qualitative research

Quantitative research

Ferramentas

CAST Terminal Simulation

Descrição da oferta de emprego

Job Title UX Design Specialist

Summary of the role: We are looking for a Experience Designer to help create seamless and meaningful travel experiences across the travel ecosystem. In this role, you will collaborate with airports, airlines, and other partners to simplify complex processes, improve satisfaction, and deliver measurable improvements.

In this role, you’ll:

• Lead projects from discovery to implementation that enhance customer and staff experiences.
• Design and improve journeys for passengers and staff across both physical and digital touchpoints.
• Plan and facilitate workshops that bring together customers, partners, and internal teams.
• Conduct research and observations to uncover opportunities and translate findings into practical solutions.
• Create clear experience strategies, service blueprints, and journey maps.
• Use data and feedback to guide decisions and measure improvements.
• Collaborate with Product, Engineering, and Operations teams to integrate user-focused design into solutions.
• Provide guidance and share best practices in service design and user experience.

Your Profile:

• Familiarity with simulation tools (e.g., CAST Terminal Simulation) is an asset but not required.
• Significant experience in service design, UX design, customer experience, or related fields.
• Experience managing projects that involve multiple teams and stakeholders.
• Knowledge of journey mapping, human-centered design, and design thinking principles.
• Skilled in using qualitative and quantitative research methods.
• Comfortable presenting ideas to different audiences and leading workshops.
• Experience in the travel, transportation, or related industries is an advantage.

#LI-EMEA Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!