Italian Sales & Customer Success Expert in Portugal

Cross Border Talents; Lisboa; Hybride; EUR 18 000 - 28 000; Plein temps

Avantages offerts par ce poste

Salary

Bonus

Meal allowance

Transport support

Relocation

Hybrid work

Résumé du poste

Cross Border Talents is seeking an Italian Sales & Customer Success Expert in Portugal. You will be the first point of contact for clients, delivering timely support across channels and assisting with account setup, verification, and transactions. You’ll troubleshoot issues and communicate clearly to ensure a smooth customer journey.

The role emphasizes strong communication, problem-solving, and a customer-centric mindset, with hybrid work and relocation assistance to support your transition.

Qualifications

• 0–1 year of experience in customer support.
• Strong leadership, analytical and communication skills.
• EU Citizenship or Portuguese Residency Card required.
• Eagerness to learn and grow.

Responsabilités

• Provide efficient and courteous support through phone, email, live chat, and social media.
• Assist with account setup, login issues, user verification, and transaction support.
• Troubleshoot technical issues and deliver easy-to-understand solutions.
• Handle inquiries with a caring, solution-oriented approach; maintain clear and respectful communication.
• Comply with internal guidelines to ensure service quality and consistency.
• Contribute feedback and ideas to help improve the overall support experience.

Connaissances

Customer support

Communication

Leadership

Analytical thinking

Description du poste

Italian Sales & Customer Success Expert in Portugal

Job Openings Italian Sales & Customer Success Expert in Portugal

About the job Italian Sales & Customer Success Expert in Portugal

Take Your Customer Service Career to the Next Level!

We’re seeking a dedicated and adaptable Customer Support Specialist to join our energetic and fast-moving team. If you're someone who performs well under pressure, communicates with clarity, and values making a difference in people’s experiences, this opportunity could be just what you're looking for.

Role Overview:

As a Customer Support Specialist, you'll be the first point of contact for our clients, offering timely, tailored assistance across various communication channels. Your problem-solving abilities and strong attention to detail will help ensure each interaction is smooth and customer-centric.

Key Responsibilities:

• Provide efficient and courteous support through phone, email, live chat, and social media
• Assist with account setup, login issues, user verification, and transaction support
• Troubleshoot technical issues and deliver easy-to-understand solutions
• Handle inquiries with a caring, solution-oriented approachMaintain clear and respectful communication to build lasting customer trust
• Comply with internal guidelines to ensure service quality and consistency
• Contribute feedback and ideas to help improve the overall support experience

Requirements:

• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free
• Hybrid Work:Balance the best of in-office collaboration and remote flexibility