Multilingual Customer Support Advisor — Hybrid & Weekend Shifts

OVHcloud; Lisboa; Hybride; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading cloud computing company in Lisbon is seeking a Customer Support Advisor to provide assistance across multiple channels including phone, email, and chat. The successful candidate will manage customer requests related to account administration and billing while guiding them through various processes. Proficiency in Portuguese, English, and Spanish is essential. This role offers a hybrid working option and the chance to develop technical skills through training programs.

Qualifications

• Proficiency in Portuguese, English, and Spanish.
• Excellent time management and prioritization skills.
• Customer-oriented mindset and willingness to help.

Responsabilités

• Respond to customer requests about account administration and billing.
• Guide customers through correct processes and handle escalations.
• Provide updates on the status of customer requests.

Connaissances

Proficiency in Portuguese

Proficiency in English

Proficiency in Spanish

Time management

Customer centred

Positive impact orientation

Description du poste

A leading cloud computing company in Lisbon is seeking a Customer Support Advisor to provide assistance across multiple channels including phone, email, and chat. The successful candidate will manage customer requests related to account administration and billing while guiding them through various processes. Proficiency in Portuguese, English, and Spanish is essential. This role offers a hybrid working option and the chance to develop technical skills through training programs.