Hybrid Customer Service & Operations Coordinator

Valmet; Aveiro; Hybrid; EUR 36,000 - 56,000; Full time

Benefits offered by this job

Annual bonus plan

Meal allowance

Hybrid work model (2 days home office)

Flexible time management system

Private health insurance for you and a

Inhouse medical and nursing services

Wellbeing and occupational gymnastics

Global training programs

Exclusive discount platform

Internal events

Social responsibility actions

Job summary

Valmet in Portugal is seeking a proactive Customer Service Coordinator to support spare parts and field service sales activities, customer projects, and service agreements. You will coordinate administrative and operational processes and work from Ovar or Lisbon as needed.

You will collaborate with customers, field service engineers, sales teams and internal stakeholders to ensure efficient service execution, invoicing, and project tasks, delivering a high-quality customer experience.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Engineering or a related field.
• At least 5 years' experience with similar duties.
• Strong analytical and organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt quickly in a dynamic environment.
• Detail-oriented, proactive, and self-driven with excellent communication and a commitment to accuracy.

Responsibilities

• Assist in managing spare parts sales activities for PEC Portugal and South Europe, Middle East and Africa region.
• Deliver customer support for spare parts sales.
• Monitor and follow up on field service and spare parts deliveries and invoicing.
• Coordinate and execute administrative tasks supporting service business operations as well as field service and on-site work including pre-shutdown activities.
• Execute administrative tasks related to invoicing, finance, and supply chain processes.
• Provide support with quotation preparation and order handling process.
• Follow up on unpaid invoices.

Skills

5+ years experience

Analytical skills

Organizational skills

Communication skills

Portuguese (Fluent)

English (Fluent)

Education

Bachelor's degree in Business Administration / Supply Chain / Engineering

Tools

SAP

Construction site planning

Job description

Valmet in Portugal is seeking a proactive Customer Service Coordinator to support spare parts and field service sales activities, customer projects, and service agreements. You will coordinate administrative and operational processes and work from Ovar or Lisbon as needed.

You will collaborate with customers, field service engineers, sales teams and internal stakeholders to ensure efficient service execution, invoicing, and project tasks, delivering a high-quality customer experience.