Customer Success & Orders Coordinator - Hybrid/Remote

Chep; Almada; Hybrid; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid Work Model

Job summary

CHEP is seeking a Customer Service & Orders Coordinator in Caparica, Portugal. The role focuses on managing inquiries, onboarding new customers, and ensuring a seamless experience from order to resolution.

You will collaborate with Sales, Finance, and Operations to uphold service levels and drive customer success. Ideal candidates will have strong Excel/Access skills, multilingual abilities (Spanish, English, Portuguese), and a commercial, customer-centric mindset.

Qualifications

• Interpersonal and communication skills are essential.
• Strong data handling and reporting abilities.
• Fluent in Spanish, English and Portuguese is expected.

Responsibilities

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.
• Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts and delivering system training.
• Collaborate cross-functionally with Sales, Finance, and Operations to ensure a seamless customer experience from order processing to issue resolution.
• Maintain accurate customer information and service requests in relevant systems, supporting data integrity and reporting.
• Conduct regular reviews of customer accounts to assess performance and identify improvement opportunities.
• Support continuous improvement initiatives to optimize customer service processes and reduce inefficiencies.
• Play a role in customer retention by addressing issues and monitoring satisfaction metrics.
• Act as a customer advocate within the organization, communicating needs to internal stakeholders.

Skills

Interpersonal Savvy

Drive for Results

Process Management

Learning on the Fly

Access

Excel

Spanish

English

Portuguese

Tools

Access

Excel

Job description

CHEP is seeking a Customer Service & Orders Coordinator in Caparica, Portugal. The role focuses on managing inquiries, onboarding new customers, and ensuring a seamless experience from order to resolution.

You will collaborate with Sales, Finance, and Operations to uphold service levels and drive customer success. Ideal candidates will have strong Excel/Access skills, multilingual abilities (Spanish, English, Portuguese), and a commercial, customer-centric mindset.