Customer Service & Operations Coordinator (Hybrid)

PT566 Valmet, Unipessoal, Lda; Ponte Nova; Hybrid; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Meal allowance

Hybrid work

Flexible time management system

Private health insurance for you and a

Inhouse medical and nursing services

Wellbeing program

Global training programs

Employee discount platform

Internal events

CSR activities

Job summary

Valmet is seeking a proactive Customer Service Coordinator to support spare parts and field service sales activities across Portugal, coordinating administrative tasks and service projects to ensure a seamless execution and outstanding customer experience. The role offers hybrid work from Ovar or Lisbon offices.

You’ll collaborate with customers, field service engineers, contractors, sales teams, and internal stakeholders to drive efficient order management and project delivery.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Engineering or a related field.
• At least 5 years’ experience with similar duties.
• Strong analytical and organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt quickly in a dynamic environment.
• Detail-oriented, proactive, and self-driven professional with excellent communication skills and a strong commitment to accuracy, quality, and getting things right the first time.
• Experience in technical engineering environments, using SAP and construction site planning will be advantageous.
• Good experience from sites & operational arrangements as required by site works team and ability to work well with sub-contractors and suppliers in the engineering and manufacturing industries.
• Fluent written and spoken Portuguese and English.
• Service-minded & customer service orientated.

Responsibilities

• Assist in managing spare parts sales activities for PEC Portugal and South Europe, Middle East and Africa region.
• Deliver customer support for spare parts sales.
• Monitor and follow up on field service and spare parts deliveries and invoicing.
• Coordinate and execute administrative tasks supporting service business operations as well as field service and on-site work incl. pre-shutdown activities.
• Execute administrative tasks related to invoicing, finance, and supply chain processes.
• Providing support with clear and effective quotation preparation and order handling process.
• Follow up on unpaid invoices.

Skills

Customer service

Analytical skills

Organizational skills

Communication

Multitasking / Prioritization

Languages: Portuguese & English

Team collaboration

Education

Bachelor’s degree in Business Administration, Supply Chain, Engineering or related field

Tools

SAP

Site planning tools

Job description

Valmet is seeking a proactive Customer Service Coordinator to support spare parts and field service sales activities across Portugal, coordinating administrative tasks and service projects to ensure a seamless execution and outstanding customer experience. The role offers hybrid work from Ovar or Lisbon offices.

You’ll collaborate with customers, field service engineers, contractors, sales teams, and internal stakeholders to drive efficient order management and project delivery.