Customer Service Coordinator

PT566 Valmet, Unipessoal, Lda; Ponte Nova; Hybrid; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Meal allowance

Hybrid work

Flexible time management system

Private health insurance for you and a

Inhouse medical and nursing services

Wellbeing program

Global training programs

Employee discount platform

Internal events

CSR activities

Job summary

Valmet is seeking a proactive Customer Service Coordinator to support spare parts and field service sales activities across Portugal, coordinating administrative tasks and service projects to ensure a seamless execution and outstanding customer experience. The role offers hybrid work from Ovar or Lisbon offices.

You’ll collaborate with customers, field service engineers, contractors, sales teams, and internal stakeholders to drive efficient order management and project delivery.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Engineering or a related field.
• At least 5 years’ experience with similar duties.
• Strong analytical and organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt quickly in a dynamic environment.
• Detail-oriented, proactive, and self-driven professional with excellent communication skills and a strong commitment to accuracy, quality, and getting things right the first time.
• Experience in technical engineering environments, using SAP and construction site planning will be advantageous.
• Good experience from sites & operational arrangements as required by site works team and ability to work well with sub-contractors and suppliers in the engineering and manufacturing industries.
• Fluent written and spoken Portuguese and English.
• Service-minded & customer service orientated.

Responsibilities

• Assist in managing spare parts sales activities for PEC Portugal and South Europe, Middle East and Africa region.
• Deliver customer support for spare parts sales.
• Monitor and follow up on field service and spare parts deliveries and invoicing.
• Coordinate and execute administrative tasks supporting service business operations as well as field service and on-site work incl. pre-shutdown activities.
• Execute administrative tasks related to invoicing, finance, and supply chain processes.
• Providing support with clear and effective quotation preparation and order handling process.
• Follow up on unpaid invoices.

Skills

Customer service

Analytical skills

Organizational skills

Communication

Multitasking / Prioritization

Languages: Portuguese & English

Team collaboration

Education

Bachelor’s degree in Business Administration, Supply Chain, Engineering or related field

Tools

SAP

Site planning tools

Job description

Are you passionate about serving customer and business operations? Discover your next career opportunity at Valmet! Valmet's Pulp, Energy and Circularity (PEC) business supports customers in the pulp, paper, board, tissue, energy, and process industries with technologies, services, and automation solutions that improve operational performance, sustainability, and resource efficiency. PEC delivers a comprehensive portfolio ranging from spare parts and maintenance services to capital projects and process upgrades, helping customers maximize reliability, productivity, and environmental performance throughout the lifecycle of their assets. Our PEC team is looking for a proactive and organized Customer Service Coordinator to support spare parts and field service sales activities, customer projects, and service agreements while coordinating administrative and operational processes. In this role, you will work closely with customers, field service engineers, contractors, sales teams, and internal stakeholders to ensure efficient execution of service activities, site work, order management, and project-related tasks, contributing to outstanding customer experience and successful business operations. You can work from our offices in Ovar or Lisbon - Portugal, depending on your location.

Your responsibilities include

• Assist in managing spare parts sales activities for PEC Portugal and South Europe, Middle East and Africa region.
• Deliver customer support for spare parts sales.
• Monitor and follow up on field service and spare parts deliveries and invoicing.
• Coordinate and execute administrative tasks supporting service business operations as well as field service and on-site work incl. pre-shutdown activities.
• Execute administrative tasks related to invoicing, finance, and supply chain processes.
• Providing support with clear and effective quotation preparation and order handling process.
• Follow up on unpaid invoices.

Who you are

• Bachelor’s degree in Business Administration, Supply Chain, Engineering or a related field.
• At least 5 years’ experience with similar duties.
• Strong analytical and organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt quickly in a dynamic environment.
• Detail-oriented, proactive, and self-driven professional with excellent communication skills and a strong commitment to accuracy, quality, and getting things right the first time.
• Experience in technical engineering environments, using SAP and construction site planning will be advantageous.
• Good experience from sites & operational arrangements as required by site works team and ability to work well with sub-contractors and suppliers in the engineering and manufacturing industries.
• Fluent written and spoken Portuguese and English.
• Service-minded & customer service orientated.

What we offer to you

• Annual bonus plan.
• Meal allowance.
• Hybrid work model (2 days home office as per company policy).
• Flexible time management system.
• Private health insurance for you and the family.
• Inhouse medical and nursing services.
• Wellbeing and occupational gymnastics program.
• Global training programs, academic studies financing and language studies.
• Exclusive discount platform for Valmet employees (fashion, sports, home appliances, technologies, travelling and leisure, etc).
• Internal events: Valmet’s birthday lunch, Christmas dinner, Christmas tea party and gifts for children, team building activities, town halls.
• Social responsibility actions: blood donation campaigns, volunteering opportunities, among others.

Additional information

That feeling when… everything works together is what makes working at Valmet unique! Valmet is where the best talent from a wide variety of backgrounds comes together. With 19.000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. Valmet is a global technology leader in serving process industries. We work with our customers throughout the lifecycle, delivering cutting-edge technologies and services, as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of 18,500 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. In 2025, Valmet’s net sales totaled approximately EUR 5.2 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet’s shares are listed on Nasdaq Helsinki.

To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.