Polish-Speaking Customer Service Specialist (Hybrid)

Colquimica Adhesives; Valongo; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Flexible/hybrid work

Health & well-being programs

Hybrid work

Job summary

Colquímica Adhesives is seeking a Customer Service Assistant - Polish Speaker for our Susão, Valongo site to coordinate orders and data entry, ensuring timely responses and quality standards.

The role requires Polish language skills, strong English communication, experience in customer service, and a proactive, autonomous mindset. SAP knowledge is valued, with a hybrid work arrangement and a commitment to DEI practices.

Qualifications

• Polish language fluency is mandatory (written and spoken).
• Strong English communication skills required.
• Experience in customer service is desirable.

Responsibilities

• Fulfill customer orders in the domestic market and coordinate with Production, Shipping, and Transport departments.
• Implement the strategy to meet customer requirements and respect the company credit policy.
• Provide timely responses to customer information requests.
• Ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards and the Group's QMS/EMS/SMS.
• Apply procedures consistently across the team.
• Create and maintain customer accounts, update price lists, and assist with new material creation.
• Maintain data accuracy in SAP and ERP systems.

Skills

Polish language

English language

Customer service

Education

High School diploma

Tools

SAP

Job description

Colquímica Adhesives is seeking a Customer Service Assistant - Polish Speaker for our Susão, Valongo site to coordinate orders and data entry, ensuring timely responses and quality standards.

The role requires Polish language skills, strong English communication, experience in customer service, and a proactive, autonomous mindset. SAP knowledge is valued, with a hybrid work arrangement and a commitment to DEI practices.