Customer Service Coordinator

Valmet; Lisboa; Hybrid; EUR 26,000 - 42,000; Full time

Benefits offered by this job

Annual bonus plan

Meal allowance

Hybrid work model

Private health insurance for you and (

Wellbeing program

Job summary

Valmet is seeking a proactive Customer Service Coordinator to support spare parts and field service sales activities across Portugal. You will coordinate administrative and operational processes, working with customers, field service engineers, and internal teams to ensure smooth service delivery.

You will manage order handling, invoicing, pre-shutdown activities, and ensure accurate quotations while supporting site work.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Engineering or a related field.
• At least 5 years’ experience with similar duties.
• Strong analytical and organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt quickly in a dynamic environment.
• Experience in technical engineering environments, using SAP and construction site planning will be advantageous.
• Fluent written and spoken Portuguese and English.

Responsibilities

• Assist in managing spare parts sales activities for PEC Portugal and South Europe, Middle East and Africa region.
• Deliver customer support for spare parts sales.
• Monitor and follow up on field service and spare parts deliveries and invoicing.
• Coordinate and execute administrative tasks supporting service operations as well as field service and on-site work incl. pre-shutdown activities.
• Execute administrative tasks related to invoicing, finance, and supply chain processes.
• Providing support with clear and effective quotation preparation and order handling process.
• Follow up on unpaid invoices.

Skills

Strong analytical skills

Organizational skills

Education

Bachelor’s degree in Business Administration, Supply Chain, Engineering or related field

Tools

SAP

Site planning

Job description

Are you passionate about serving customer and business operations? Discover your next career opportunity at Valmet!

Valmet's Pulp, Energy and Circularity (PEC) business supports customers in the pulp, paper, board, tissue, energy, and process industries with technologies, services, and automation solutions that improve operational performance, sustainability, and resource efficiency. PEC delivers a comprehensive portfolio ranging from spare parts and maintenance services to capital projects and process upgrades, helping customers maximize reliability, productivity, and environmental performance throughout the lifecycle of their assets.

Our PEC team is looking for a proactive and organized Customer Service Coordinator to support spare parts and field service sales activities, customer projects, and service agreements while coordinating administrative and operational processes.

In this role, you will work closely with customers, field service engineers, contractors, sales teams, and internal stakeholders to ensure efficient execution of service activities, site work, order management, and project-related tasks, contributing to outstanding customer experience and successful business operations.

You can work from our offices in Ovar or Lisbon - Portugal, depending on your location.

Your Responsibilities Include

• Assist in managing spare parts sales activities for PEC Portugal and South Europe, Middle East and Africa region.
• Deliver customer support for spare parts sales.
• Monitor and follow up on field service and spare parts deliveries and invoicing.
• Coordinate and execute administrative tasks supporting service business operations as well as field service and on-site work incl. pre-shutdown activities.
• Execute administrative tasks related to invoicing, finance, and supply chain processes.
• Providing support with clear and effective quotation preparation and order handling process.
• Follow up on unpaid invoices.

Who You Are

• Bachelor’s degree in Business Administration, Supply Chain, Engineering or a related field.
• At least 5 years’ experience with similar duties.
• Strong analytical and organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt quickly in a dynamic environment.
• Detail-oriented, proactive, and self-driven professional with excellent communication skills and a strong commitment to accuracy, quality, and getting things right the first time.
• Experience in technical engineering environments, using SAP and construction site planning will be advantageous.
• Good experience from sites & operational arrangements as required by site works team and ability to work well with sub-contractors and suppliers in the engineering and manufacturing industries.
• Fluent written and spoken Portuguese and English.
• Service-minded & customer service orientated.

What We Offer To You

We offer you a rewarding position within a global industry leader and an opportunity to help our customers succeed. You will be part of a skilled team that values your contribution and is willing to support your desire for learning. We will train and onboard you well to have all the tools you need for excellent performance in your daily tasks.

Our Benefits Package Include

• Annual bonus plan.
• Meal allowance.
• Hybrid work model (2 days home office as per company policy).
• Flexible time management system.
• Private health insurance for you and the family.
• Inhouse medical and nursing services.
• Wellbeing and occupational gymnastics program.
• Global training programs, academic studies financing and language studies.
• Exclusive discount platform for Valmet employees (fashion, sports, home appliances, technologies, travelling and leisure, etc).
• Internal events: Valmet’s birthday lunch, Christmas dinner, Christmas tea party and gifts for children, team building activities, town halls.
• Social responsibility actions: blood donation campaigns, volunteering opportunities, among others.

That feeling when… everything works together is what makes working at Valmet unique!

Valmet is where the best talent from a wide variety of backgrounds comes together. With 19.000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Join the team!