Hybrid Banking App Support Analyst

KCS IT; Porto; Hybrid; EUR 26,000 - 42,000; Full time

Job summary

KCS IT in Porto is seeking an experienced Application Support Analyst to join our hybrid team. You will provide technical and functional support for banking applications, manage incidents, problems and changes, and coordinate with development and operations teams.

The ideal candidate has 3–5 years in Application Support or IT operations, strong ITIL knowledge, Linux and Oracle experience, and fluency in English (French a plus).

Qualifications

• 3–5 years in Application Support or IT Operations.
• Support users in corporate banking environments.
• ITIL knowledge: Incident, Problem, Change.
• Linux environments knowledge.
• Oracle databases experience.
• ServiceNow or ITSM tools experience.
• Ansible and Dynatrace experience.
• Coordinate with Dev, Prod and Ops teams.
• Strong documentation for knowledge bases.
• Excellent communication and interpersonal skills.
• Autonomous work style and team player.
• Process improvement mindset.
• English fluent; French a plus.

Responsibilities

• Provide technical and functional support to users of banking applications.
• Manage incidents, problems and changes, coordinating with different levels of support.
• Monitor application performance and ensure the smooth running of business processes.
• Analyze application issues and communicate updates and resolutions to users.
• Create and maintain knowledge bases and operating procedures.
• Prepare ad hoc reports and provide operational feedback.
• Coordinate application releases and support operational maintenance.
• Contribute to improving service quality and user experience.

Skills

ITIL processes

English fluency

Excellent communication

French a plus

Tools

Oracle databases

Ansible

Dynatrace

ServiceNow

Job description

KCS IT in Porto is seeking an experienced Application Support Analyst to join our hybrid team. You will provide technical and functional support for banking applications, manage incidents, problems and changes, and coordinate with development and operations teams.

The ideal candidate has 3–5 years in Application Support or IT operations, strong ITIL knowledge, Linux and Oracle experience, and fluency in English (French a plus).