Application Support Analyst (HYBRID @Porto)

KCS iT; Porto; Hybrid; EUR 26,000 - 42,000; Full time

Job summary

KCS IT in Porto is seeking an experienced Application Support Analyst to join our hybrid team. You will provide technical and functional support for banking applications, manage incidents, problems and changes, and coordinate with development and operations teams.

The ideal candidate has 3–5 years in Application Support or IT operations, strong ITIL knowledge, Linux and Oracle experience, and fluency in English (French a plus).

Qualifications

• 3–5 years in Application Support or IT Operations.
• Support users in corporate banking environments.
• ITIL knowledge: Incident, Problem, Change.
• Linux environments knowledge.
• Oracle databases experience.
• ServiceNow or ITSM tools experience.
• Ansible and Dynatrace experience.
• Coordinate with Dev, Prod and Ops teams.
• Strong documentation for knowledge bases.
• Excellent communication and interpersonal skills.
• Autonomous work style and team player.
• Process improvement mindset.
• English fluent; French a plus.

Responsibilities

• Provide technical and functional support to users of banking applications.
• Manage incidents, problems and changes, coordinating with different levels of support.
• Monitor application performance and ensure the smooth running of business processes.
• Analyze application issues and communicate updates and resolutions to users.
• Create and maintain knowledge bases and operating procedures.
• Prepare ad hoc reports and provide operational feedback.
• Coordinate application releases and support operational maintenance.
• Contribute to improving service quality and user experience.

Skills

ITIL processes

English fluency

Excellent communication

French a plus

Tools

Oracle databases

Ansible

Dynatrace

ServiceNow

Job description

We’re looking for the special, unique and amazing YOU!

@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work.

At KCS we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit. All applications with skills for the position are welcome!

We are looking for an Amazing: Application Support Analyst (HYBRID @Porto)

Seniority: 3 - 5 years of experience

The ideal candidate will have:

• 3–5 years of professional experience in Application Support, IT Operations or a similar role.
• Experience providing technical and functional support to users in a corporate environment, preferably in the banking sector.
• Knowledge of ITIL processes, particularly Incident, Problem and Change Management.
• Good knowledge of Linux environments.
• Experience working with Oracle databases.
• Knowledge of Ansible and Dynatrace.
• Experience using ServiceNow or similar IT Service Management tools.
• Ability to analyse and troubleshoot application issues and coordinate with different support teams, including Application Development, Production and Operations.
• Good documentation skills, including the creation and maintenance of knowledge bases and operational procedures.
• Strong communication and interpersonal skills.
• Ability to work autonomously while being an effective team player.
• A proactive and client-focused mindset, with the ability to identify opportunities for process improvement.
• Professional fluency in English is mandatory.
• Professional French is a plus.

To turn yourself from amazing to unique, you’ll have:

• Experience in the Financial Markets domain.
• Previous experience supporting banking applications and business-critical systems.
• Knowledge of application monitoring and automation tools.

What will be your responsibilities?

• Provide technical and functional support to users of banking applications, ensuring timely and efficient resolution of requests.
• Manage incidents, problems and change requests, coordinating with different levels of support.
• Monitor application performance and ensure the smooth running of business processes and workflows.
• Analyse application issues and communicate updates and resolutions to users.
• Process specific user requests, including data processing, extractions and operational activities.
• Coordinate application releases and support the operational maintenance of applications.
• Build and maintain a knowledge base covering common support issues and their resolutions.
• Create and maintain technical documentation, operating procedures and support guidelines.
• Define control points within operational procedures to ensure accuracy and consistency.
• Prepare ad hoc reports and provide relevant operational feedback.
• Identify opportunities for automation and continuous service improvement.
• Contribute to improving service quality and user experience.

Why should you become part of our family?

• You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from a short to long term
• Interesting Challenges Ahead: you can work for several clients from different sectors of activity
• Free training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential faster
• International projects in Benelux: you can gain international experience in Benelux and balance a new way of living with work
• Type of projects (depending on the project you might find one of this types of projects):
• In hybrid Systems: Is important to balance work with socialization, that´s why a hybrid system works for us and for you
• Full Remote projects: If you want to work while you enjoy the comfort of your home
• Full Onsite projects: if you prefere the company of your colleagues!
• Take care of your well-being: Enjoy our free nutrition, psicologist, general medicine appointments and our yoga and personal training days… all remote!

Who are we?

• Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Inovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the “Index of Excellence”, an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.We believe transparency, trust and integrity are the pillars of any business and relationship and that is what we promise our clients and employees who join our company KCS IT.