Senior Application Support & IT Operations Engineer (Hybrid)

KCS iT; Porto; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work in Porto

Job summary

KCS IT is seeking an Amazing Application Support / IT Operations Engineer to join our hybrid Porto team. The role requires 11+ years in application/service environments and a strong background in Linux, scripting, cloud, and automation.

Ideal candidates hold a Master’s degree and have hands-on experience with Ansible and Terraform, Jenkins/Concourse pipelines, and Dynatrace monitoring. English fluency and willingness to work 24/7 shifts are essential.

Qualifications

• Master’s degree in Computer Science, Computer Engineering or a related field.
• 5+ years of experience in IT Operations or Software Engineering.
• Strong experience in Application Production Support, preferably in a banking environment.
• Experience providing L1/L2 technical and functional support, incidents and service requests.
• Strong knowledge of Linux, particularly Red Hat Enterprise Linux, CLI and Shell Scripting.
• Proficiency in Python and/or Bash scripting.
• Hands-on experience with at least one Cloud provider (IBM Cloud, AWS, Azure or Google Cloud).
• At least 2 years hands-on experience with Ansible and Docker.
• Good knowledge of Kubernetes and infrastructure automation (Ansible/Terraform).
• Experience with PL/SQL and database-related troubleshooting.
• Experience with monitoring tools, preferably Dynatrace.
• Knowledge of CI/CD pipelines and tools such as Jenkins, Travis or Concourse.
• Ability to analyse system logs to identify and resolve issues.
• Knowledge of ITIL practices, service monitoring and incident management.
• Strong communication and collaboration skills with international teams.
• Fluency in English is mandatory.
• Availability to work in a 24/7 production support environment, including shifts, on-call rotations, weekends and public holidays.

Responsibilities

• Provide technical and functional production support for applications within the Wealth Management IT Data Platform.
• Handle incidents, service requests and application support activities, ensuring compliance with SLOs.
• Monitor and supervise the technical and functional components of applications for availability and reliability.
• Analyse logs, identify root causes and troubleshoot application, system and middleware issues.
• Manage application releases and support integration of applications.
• Maintain and improve documentation and operational procedures.
• Build and maintain Ansible playbooks and Terraform scripts for provisioning and deployments.
• Contribute to automation and operational efficiency improvement initiatives.
• Support Disaster Recovery and Live Play activities.
• Collaborate with development teams and APS to ensure stable production services.

Skills

Linux

Python

Ansible

Terraform

Docker

Kubernetes

CI/CD

Bash

Dynatrace

Jenkins

Cloud (AWS/Azure/GCP)

Education

Master’s degree in Computer Science/Engineering

Tools

Dynatrace

Jenkins

Travis

Concourse

Job description

KCS IT is seeking an Amazing Application Support / IT Operations Engineer to join our hybrid Porto team. The role requires 11+ years in application/service environments and a strong background in Linux, scripting, cloud, and automation.

Ideal candidates hold a Master’s degree and have hands-on experience with Ansible and Terraform, Jenkins/Concourse pipelines, and Dynatrace monitoring. English fluency and willingness to work 24/7 shifts are essential.