Hybrid Support & Process Improvement Analyst

act digital; Porto; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid work Porto

Job summary

act digital in Porto is seeking a results-driven IT Support Analyst to join a hybrid team. You will provide Level 1 and 2 support, analyse profitability figures, and identify improvements to boost efficiency. The role emphasizes collaboration with cross-functional teams and documentation upkeep.

Ideal candidates have 3 years in a similar role, Jira and SQL experience, strong English, and a proactive, autonomous mindset to deliver timely, high-quality solutions in a Porto-based hybrid setup.

Qualifications

• 3 years of experience in a similar position.
• Experience with Jira.
• Good knowledge of SQL.
• Good level of English (written and spoken).
• Strong analytical and problem-solving skills.
• Proactive, dynamic and autonomous approach.
• Ability to identify opportunities for process improvement.

Responsibilities

• Provide Level 1 and Level 2 support to users, ensuring efficient and timely resolution of requests.
• Analyse profitability calculation figures and investigate application feed issues.
• Identify, design and implement improvements to existing tasks, processes and procedures.
• Maintain and enhance support documentation and procedures.
• Participate in internal projects focused on improving support efficiency.
• Ensure effective communication with users and internal stakeholders.

Skills

Analytical skills

English proficiency

Problem-solving

Tools

Jira

SQL

Job description

act digital in Porto is seeking a results-driven IT Support Analyst to join a hybrid team. You will provide Level 1 and 2 support, analyse profitability figures, and identify improvements to boost efficiency. The role emphasizes collaboration with cross-functional teams and documentation upkeep.

Ideal candidates have 3 years in a similar role, Jira and SQL experience, strong English, and a proactive, autonomous mindset to deliver timely, high-quality solutions in a Porto-based hybrid setup.