Support Team Member

emagine; Lisboa; Híbrido; EUR 38 000 - 56 000; Tempo integral

Resumo da oferta

emagine in Lisbon is seeking an Application Support Engineer to join our team in a hybrid model, supporting production applications in a fast-paced environment.

You will monitor, analyze and troubleshoot production issues, coordinate incident resolution with DevOps and development teams, and maintain clear communication with clients and internal stakeholders. The role values ownership, reliability and teamwork.

Qualificações

• Degree in Computer Science, Software Engineering or related field.
• Experience in Application/ Production Support or similar role.
• Experience with DevOps tools or similar technologies.
• Experience managing incidents, defects and bugs.
• Experience supporting production environments and communicating with clients.
• Knowledge of PostgreSQL and MongoDB; Oracle is a plus.
• Knowledge of microservices, REST APIs and Postman.
• Strong analytical and problem-solving skills.
• Good communication and teamwork skills.

Responsabilidades

• Monitor, analyze and troubleshoot issues affecting production applications.
• Investigate, validate and coordinate the resolution of incidents, defects and bugs.
• Provide production support and ensure effective communication with clients and stakeholders.
• Collaborate with development, DevOps and other technical teams to identify root causes and implement solutions.
• Support incident and defect management processes, ensuring appropriate follow-up and prioritization.
• Contribute to knowledge sharing and team training.
• Ensure clear and structured communication throughout the incident resolution process.

Conhecimentos

Analytical skills

Problem-solving

Communication

Teamwork

Ownership

Formação académica

Degree in Computer Science or related field

Ferramentas

DevOps tools

PostgreSQL

MongoDB

Oracle

REST APIs

Postman

Microservices

Descrição da oferta de emprego

We are looking for an Application Support Engineer to join our team, in a hybrid model in Lisbon, supporting business-critical applications in a production environment. We are looking for someone with strong analytical and problem-solving skills, who is comfortable investigating and validating technical issues and coordinating their resolution with different teams.

The ideal candidate is organized, reliable and able to communicate clearly and effectively with both technical and business stakeholders. Teamwork, ownership and the ability to build trust with internal and external stakeholders will be key to success in this role.

Key Responsibilities

• Monitor, analyze and troubleshoot issues affecting production applications;
• Investigate, validate and coordinate the resolution of incidents, defects and bugs;
• Provide production support and ensure effective communication with clients and stakeholders;
• Collaborate with development, DevOps and other technical teams to identify root causes and implement solutions;
• Support incident and defect management processes, ensuring appropriate follow-up and prioritization;
• Contribute to knowledge sharing and team training;
• Ensure clear and structured communication throughout the incident resolution process.
  
  

Technical Requirements

• Degree in Computer Science, Software Engineering or a related field;
• Previous experience in Application Support, Production Support or a similar role;
• Experience working with DevOps tools or similar technologies;
• Experience managing and coordinating incidents, defects and bugs;
• Experience supporting production environments and communicating directly with clients;
• Good knowledge of databases, particularly PostgreSQL and MongoDB; Oracle is a plus;
• Knowledge of microservices, REST APIs and Postman;
• Strong analytical and problem-solving skills;
• Good communication and teamwork skills.
  
  

What We Value

• Critical thinking and a structured approach to problem-solving;
• Ownership and accountability;
• Clear, direct and confident communication;
• Ability to work effectively with different teams and stakeholders;
• Organization and attention to detail.