German E-Commerce Customer Support In Lisbon

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Welcome Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Onsite Opportunities

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support representative to assist customers on an online shopping platform. The role will focus on providing top-notch support through various communication channels while ensuring customer satisfaction.

Successful candidates will demonstrate proficiency in German and English, an objective and detail-oriented mindset, and a willingness to grow within a dynamic environment. The position offers a competitive salary, welcome bonus, meal allowance, health insurance, and opportunities for career advancement.

Qualifications

• Proficiency in German (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• 0-1 year of experience in content moderation or a related analytical role.
• Strong critical thinking, communication, and decision-making abilities.
• Objective, detail-oriented mindset eager to grow.

Responsibilities

• Provide professional and friendly customer support through various channels.
• Assist customers with order management, delivery tracking, and returns.
• Offer accurate information about products and platform services.
• Resolve customer concerns efficiently.
• Maintain detailed records of customer interactions.
• Escalate complex cases as needed.
• Collaborate with internal teams for effective issue resolution.
• Meet service quality standards and productivity goals.
• Stay informed about platform updates and e-commerce trends.

Skills

Language Skills

Critical thinking

Communication

Decision-making

Job description

Grow Your Career as a Customer Support – E-Commerce Industry!

Join a fast-paced and customer-focused environment where exceptional service and seamless shopping experiences are at the heart of every interaction. If you enjoy helping customers, solving problems, and working in a dynamic digital marketplace, this is an excellent opportunity to develop your skills and build a successful career in customer support.

Role Overview

As a Customer Support, you will be the primary point of contact for customers using an online shopping platform. You will assist with a wide range of inquiries, including orders, deliveries, returns, refunds, payments, and account-related concerns, ensuring customers receive timely support and a positive shopping experience from start to finish.

Key Responsibilities

• Provide professional and friendly customer support through phone, email, chat, and other digital communication channels
• Assist customers with order management, delivery tracking, returns, exchanges, refunds, and account-related inquiries
• Offer accurate information regarding products, promotions, payment methods, and platform services
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
• Handle payment, billing, and transaction-related questions with accuracy and professionalism
• Maintain detailed and accurate records of customer interactions and case resolutions within internal systems
• Escalate complex or sensitive cases according to company procedures when necessary
• Collaborate with internal teams, logistics partners, and other stakeholders to ensure effective issue resolution
• Meet service quality standards, productivity goals, and response-time targets
• Stay informed about platform updates, policies, products, and e-commerce industry trends through ongoing training

Requirements

• Language Skills: Proficiency in German (C1/C2) and English (B2).
• Eligibility: EU citizenship or a valid Portuguese residency card.
• Experience: 0-1 year of experience in content moderation or a related analytical role.
• Skills: Strong critical thinking, communication, and decision‑making abilities.
• Mindset: Objective, detail‑oriented, and eager to grow within a fast‑paced environment.

Why Join Us

• Competitive Salary: Recognition for your experience and expertise.
• Welcome Bonus: Extra rewards for multilingual proficiency.
• Meal Allowance: Support during your workday.
• Health & Life Insurance: Comprehensive benefits for your peace of mind.
• Collaborative Team: Join a supportive, international, and communicative workplace.
• Relocation Assistance: Seamless support for your move to Portugal.
• Onsite Opportunities: Thrive in a dynamic and engaging office environment.

Ready to make a meaningful impact?

Apply today and take the first step toward fostering safer, smarter online communities!