Human Resources Specialist w/ Danish

Confidential; Lisboa; Hybride; EUR 38 000 - 52 000; Plein temps

Résumé du poste

Confidential in Lisbon, Portugal, is seeking an experienced People Advisor to join an international HR Operations team supporting Nordic markets. You will deliver high-quality HR Operations support across the employee lifecycle, with a focus on time management, payroll-related tasks, employee queries, and local HR processes.

The role involves acting as a country expert, handling end-to-end HR activities, creating and updating policies, and collaborating with HR service teams to continuously

Qualifications

• 3–5 years of experience in a customer-facing HR Operations role.
• Experience supporting payroll/time management and employee lifecycle processes.
• Experience working across international environments and continuous improvement initiatives.

Responsabilités

• Act as country expert and HR Operations point of contact for Nordic markets and employee queries.
• Support end-to-end HR Operations activities including onboarding, offboarding, data changes, promotions, time and absence management, and payroll-related processes.
• Handle HR service requests and system tasks, including complex or process-driven queries and escalations.
• Provide localized HR Operations support for Nordic markets and liaise with local authorities.
• Assist payroll and time management activities, including time entry, pay queries, and compliance with local requirements.
• Create, review, and maintain HR policies, guides, and knowledge articles for self-service.
• Collaborate with HR service teams to resolve queries and drive process improvements.
• Participate in HR projects, system changes, and technology implementations.
• Collaborate with stakeholders across HR and business functions for effective service delivery.
• Keep up-to-date with local employment legislation and payroll developments.
• Support interpretation and translation where local language expertise is required.
• Maintain high standard of customer service and build strong relationships with employees and managers.

Connaissances

Customer-focused

Communication

Stakeholder management

Data accuracy

Problem solving

Formation

Bachelor's degree in HR

Outils

Microsoft 365

HRIS systems

HR service management

Description du poste

We are looking for an experienced People Advisor to join an international HR Operations team based in Lisbon, supporting the Nordic markets.

In this role, you will be responsible for delivering high-quality HR Operations support across the employee lifecycle, with particular involvement in time management, payroll-related activities, employee queries, and local HR processes.

You will act as a trusted point of contact for employees and stakeholders while also contributing to the continuous improvement of HR processes and the overall employee experience.

Key duties and responsibilities

• Act as a country expert and point of contact for employee queries related to HR Operations, time management, payroll, and general HR matters, triaging and referring cases to the appropriate teams when required.
• Support end-to-end HR Operations activities, including hiring, onboarding, offboarding, employee data changes, promotions, time and absence management, and payroll-related processes.
• Handle HR service requests and system tasks, including more complex or process-driven queries and escalations related to the employee lifecycle, time, and pay.
• Provide localized HR Operations support for the Nordic markets, including managing employee queries, shared mailboxes, and requests from relevant local authorities.
• Support payroll and time management activities, including time entry and approval, pay-related queries, absence tracking, and compliance with local requirements.
• Create, review, and maintain HR policies, user guides, process documentation, and knowledge articles to support employee self-service.
• Provide guidance and support to other HR service teams to help resolve employee queries effectively and consistently.
• Identify opportunities to improve HR processes and contribute to continuous improvement initiatives.
• Participate in HR-related projects, process changes, system enhancements, and technology implementations.
• Collaborate with stakeholders across HR and other business functions to ensure effective HR service delivery.
• Keep up to date with relevant local employment legislation, HR requirements, and payroll developments across the markets supported.
• Support interpretation and translation activities where local language expertise is required.Maintain a high standard of customer service and professionalism, ensuring queries are handled accurately and in a timely manner.
• Build strong relationships with employees, managers, and HR stakeholders to support a positive and consistent employee experience.

Who will you be working with?

You will collaborate with stakeholders across different functions and geographies, including:

• HR Operations and HR service delivery teams
• Payroll and HR specialist teams
• HR Business Partners and local HR teams
• Talent Acquisition, Learning & Development, and Reward teams
• Project and technology teams
• IT and Finance
• Line managers and employees

The role requires strong communication, coordination, and relationship management skills to support effective HR service delivery across an international environment.

About you

• 3–5 years of experience in a customer-facing HR Operations role, preferably within a shared services or international environment.
• Demonstrated experience supporting payroll and time management processes.
• Experience working across employee lifecycle processes such as onboarding, offboarding, employee changes, absence, and pay.
• Previous involvement in continuous improvement initiatives and improving the efficiency of HR service delivery.
• Comfortable working in a fast-paced international environment and adapting to change and ambiguity.

Skills and experience

• Strong proficiency in Microsoft 365 tools, particularly Excel, Outlook, and Teams.
• Hands-on experience with HR information systems, employee data platforms, and/or HR service management tools.
• Excellent communication skills, with the ability to adapt your approach to different audiences and levels of seniority.
• Strong analytical skills and attention to detail, particularly around data accuracy and process compliance.
• Strong customer-service mindset and commitment to delivering a positive employee experience.
• Proactive approach with a high level of ownership and accountability.
• Strong problem-solving skills and an interest in simplifying and improving HR processes.
• Ability to build effective relationships and collaborate with stakeholders across different functions and geographies.

Languages

• High proficiency in Danish (mandatory) and English, both written and spoken.

Working conditions

• The position is based in Lisbon, Portugal.
• Hybrid working model, with approximately one day per week in the office, subject to business requirements.