Danish-speaking Customer Support Specialist

CB Talents SP; Lisboa; On-site; EUR 17,000 - 25,000; Full time

Job summary

CB Talents SP in Lisbon is seeking a fluent Danish speaker to join our customer experience team delivering world-class service during a fixed daytime schedule. This role is ideal for a people-person who enjoys solving problems and values a stable, daytime routine in Portugal's capital.

Responsibilities include providing Danish-language support, troubleshooting inquiries, and keeping precise customer records while collaborating with international colleagues to maintain high service standards.

Qualifications

• Fluent Danish language skills (C1/C2) and strong written/verbal communication.
• Must reside in Lisbon area with valid Portuguese working rights.
• Full daytime schedule 08:00–17:00.
• Excellent active listening and empathy; ability to connect with people.

Responsibilities

• Provide high-quality Danish-language customer support via main channels.
• Troubleshoot inquiries to deliver a positive customer experience.
• Maintain accurate customer records and follow up on unresolved cases.
• Collaborate with team leads and international colleagues to raise service standards.

Skills

Danish

Active listening

Empathy

Communication

Job description

Job Summary

Are you a fluent Danish speaker living in the beautiful city of Lisbon? A leading global customer experience provider is expanding its team and looking for a dynamic professional to deliver world-class service.

This role is perfect for a people-person who loves solving problems and wants a stable, daytime corporate schedule in the heart of Portugal's capital. Forget late nights or unpredictable shifts—this position offers a standard daytime routine alongside a supportive, international team.

Responsibilities

• Deliver high-quality, professional support to Danish-speaking customers via primary communication channels.
• Troubleshoot inquiries efficiently, ensuring a seamless and positive experience for every user.
• Maintain accurate customer records and follow up on unresolved cases with a customer-first mindset.
• Collaborate with team leads and international colleagues to continuously elevate service standards.

Requirements

• Language: Native-level or fluent (C1/C2) proficiency in Danish, with strong written and verbal communication skills.
• Location: Must be a local candidate already residing in or around the Lisbon metropolitan area.
• Schedule: Full availability to work a fixed daytime schedule (08:00 - 17:00).
• Skills: Exceptional active listening, empathy, and a natural ability to connect with people.
• Legality: Possession of valid Portuguese working rights (NIF, NISS, or residency card/EU citizenship) for an immediate start.
• Please note: Independent local residency is required as relocation assistance is not provided for this opening.