HR Operations Services Specialist - Italian speaker

Unilabs; Porto; Vor Ort; EUR 23.000 - 30.000; Vollzeit

Zusammenfassung

Unilabs is seeking an HR Administration Specialist to manage end-to-end employee lifecycle tasks, data governance, and timely payroll inputs across global operations. You will serve as the frontline contact for employees and managers, ensuring adherence to GDPR and local labor laws, while supporting continuous improvement within the BSC.

The role requires 2–4 years of HR administration experience, proficiency with HRIS platforms, and strong attention to detail while communicating in English and

Qualifikationen

• 2–4 years in HR administration (Workday, SAP SuccessFactors, or Oracle HCM) in Shared Services.
• Solid understanding of core HR operations and basic Swiss payroll input requirements.
• Proficiency with global HRIS platforms and ticketing tools (ServiceNow, Zendesk).
• Strong attention to detail, organization, and customer-service orientation.
• Fluent in English and Italian.

Aufgaben

• Execute core HR operations: onboarding, job changes, transfers, leaves, compensation changes, and offboarding.
• Ensure GDPR/compliance and accurate payroll inputs for local/regional/global processing.
• Manage Tier 1/2 inquiries via HR service desk with SLA targets.
• Maintain data integrity in HRIS (One HR and local systems) through audits.
• Generate standard employment contracts, addendums, verification letters, and exit documents.
• Contribute to SOPs and keep knowledge base updated, driving process improvement.

Kenntnisse

English

Italian

Ausbildung

HR Operations knowledge

Tools

Workday

SAP SuccessFactors

Oracle HCM

ServiceNow

Zendesk

Jobbeschreibung

The HR Administation (Services) Specialist executes end-to-end employee lifecycle administration, data governance, and tier-1/tier-2 ticket resolution across global operations. Operating within an SLA-driven framework, this role validates employee lifecycle actions (hire-to-retire) and ensures high-quality inputs into local, regional, and global payroll processing engines. This role acts as the primary operational point of contact for employees and managers across countries regions (Swiss).

• Lifecycle Transaction Processing: Execute core HR operations—onboarding setup, job changes, transfers, leaves of absence (LOA), compensation adjustments, and offboarding/severance calculations in compliance with regional labor laws.
• Payroll Input Governance: Collect, validate, and convert transactional lifecycle events into structured payroll inputs (e.g., gross-pay adjustments, time & attendance data, statutory deductions, recurring benefits). Prepare, audit, and transmit monthly transactional inputs to local payroll teams or external software providers.
• Case Management & SLA Execution: Manage incoming Tier 1/2 employee and manager inquiries via the the HR Service Deck Ticketing system in line with HR service catalog. Ensure first-contact resolution (FCR) targets and response time SLAs are met.
• HRIS Data Integrity: Validate and maintain high-data-integrity records in the One HR and local systems. Conduct routine audits of core HR data to preserve global data accuracy, reporting structures, and organizational hierarchies.
• Document Management & Compliance: Generate standard employment contracts, addendums, verification letters, and exit documentation. Ensure strict adherence to GDPR, local labor codes, and data protection policies.
• Process Optimization & Knowledge Base: Contribute to internal Standard Operating Procedures (SOPs) and keep Tier 0 (self-service) knowledge base articles updated for employees. Identify bottlenecks processes and support continuous improvement initiatives within the Business Service Center (BSC).

• 2–4 years of experience in HR administration (e.g., Workday, SAP SuccessFactors, or Oracle HCM) or HR operations within a Shared Services environment, supporting Switzerland market.
• Solid understanding of core HR operational processes and basic Swiss payroll input requirements.
• Proficiency with global HRIS platforms and ticketing management tools (e.g., ServiceNow, Zendesk).
• Strong attention to detail, organization, and customer-service orientation.
• Fluent in English and Italian.