HR Operations Services Specialist BSC - French Speaker

Unilabs; Porto; On-site; EUR 40,000 - 60,000; Full time

Job summary

Unilabs is seeking an HR Administration Specialist to execute end-to-end employee lifecycle administration, data governance, and Tier 1/2 ticket resolution across global operations. You will validate lifecycle actions from hire to retire and ensure accurate inputs into payroll processes in local, regional, and global systems.

Fluent in English and French, you will work within an SLA-driven environment, maintain HRIS data integrity in One HR and regional tools, and support compliance with GDPR

Qualifications

• 2–4 years of experience in HR administration or HR operations within a Shared Services environment.
• Solid understanding of core HR operational processes and payroll input requirements.
• Fluent in English and French.

Responsibilities

• Lifecycle Transaction Processing: onboarding setup, job changes, transfers, leaves, compensation adjustments, and offboarding with compliance to local laws.
• Payroll Input Governance: collect, validate, and convert events into payroll inputs for local/global payroll teams.
• Case Management & SLA Execution: manage Tier 1/2 inquiries via HR ticketing system with timely responses.
• HRIS Data Integrity: validate and maintain high-data integrity in One HR and local systems.
• Document Management & Compliance: generate contracts, addendums, letters, and exit docs with GDPR adherence.
• Process Optimization & Knowledge Base: contribute to SOPs and keep self-service knowledge base updated; identify process bottlenecks.

Job description

Job Summary:

The HR Administation (Services) Specialist executes end-to-end employee lifecycle administration, data governance, and tier-1/tier-2 ticket resolution across global operations. Operating within an SLA-driven framework, this role validates employee lifecycle actions (hire-to-retire) and ensures high-quality inputs into local, regional, and global payroll processing engines. This role acts as the primary operational point of contact for employees and managers across countries regions (Swiss).

Key Responsibilities:

• Lifecycle Transaction Processing: Execute core HR operations—onboarding setup, job changes, transfers, leaves of absence (LOA), compensation adjustments, and offboarding/severance calculations in compliance with regional labor laws.
• Payroll Input Governance: Collect, validate, and convert transactional lifecycle events into structured payroll inputs (e.g., gross-pay adjustments, time & attendance data, statutory deductions, recurring benefits). Prepare, audit, and transmit monthly transactional inputs to local payroll teams or external software providers.
• Case Management & SLA Execution: Manage incoming Tier 1/2 employee and manager inquiries via the the HR Service Deck Ticketing system in line with HR service catalog. Ensure first-contact resolution (FCR) targets and response time SLAs are met.
• HRIS Data Integrity: Validate and maintain high-data-integrity records in the One HR and local systems. Conduct routine audits of core HR data to preserve global data accuracy, reporting structures, and organizational hierarchies.
• Document Management & Compliance: Generate standard employment contracts, addendums, verification letters, and exit documentation. Ensure strict adherence to GDPR, local labor codes, and data protection policies.
• Process Optimization & Knowledge Base: Contribute to internal Standard Operating Procedures (SOPs) and keep Tier 0 (self-service) knowledge base articles updated for employees. Identify bottlenecks processes and support continuous improvement initiatives within the Business Service Center (BSC).
• 2–4 years of experience in HR administration (e.g., Workday, SAP SuccessFactors, or Oracle HCM) or HR operations within a Shared Services environment, supporting Switzerland market.
• Solid understanding of core HR operational processes and basic Swiss payroll input requirements.
• Proficiency with global HRIS platforms and ticketing management tools (e.g., ServiceNow, Zendesk).
• Strong attention to detail, organization, and customer-service orientation.
• Fluent in English and French