HR Operations Specialist BSC German Speaker

Unilabs; Porto; Vor Ort; EUR 28.000 - 42.000; Vollzeit

Zusammenfassung

Unilabs is seeking an HR Administration Specialist to manage end-to-end employee lifecycle, data governance, and Tier 1/2 ticket resolution across global operations. You will ensure accuracy for hire-to-retire processes and payroll inputs.

You will work within an SLA-driven environment, maintain GDPR-compliant documentation, and support process improvements within the BSC while collaborating with HR partners across regions.

Qualifikationen

• 2-4 years of HR administration experience, ideally in a shared services environment.
• Experience with Workday, SAP SuccessFactors or Oracle HCM.
• Familiar with HRIS platforms and ticketing tools (ServiceNow, Zendesk).
• Fluent in English and German.

Aufgaben

• Process onboarding, changes, leaves, and offboarding per local laws.
• Prepare payroll inputs and coordinate with local teams or providers.
• Manage Tier 1/2 inquiries via HR Service Deck and maintain FCR targets.
• Maintain data integrity in One HR and local systems.
• Prepare employment contracts and GDPR-compliant documentation.
• Contribute to SOPs and update knowledge base for self-service.

Kenntnisse

English

German

Attention to detail

Customer service

Organizational skills

Tools

Workday

SAP SuccessFactors

Oracle HCM

ServiceNow

Zendesk

Jobbeschreibung

The HR Administation (Services) Specialist executes end-to-end employee lifecycle administration, data governance, and tier-1/tier-2 ticket resolution across global operations. Operating within an SLA-driven framework, this role validates employee lifecycle actions (hire-to-retire) and ensures high-quality inputs into local, regional, and global payroll processing engines. This role acts as the primary operational point of contact for employees and managers across countries regions (Swiss).

Key Responsibilities

• Lifecycle Transaction Processing: Execute core HR operations—onboarding setup, job changes, transfers, leaves of absence (LOA), compensation adjustments, and offboarding/severance calculations in compliance with regional labor laws.
• Payroll Input Governance: Collect, validate, and convert transactional lifecycle events into structured payroll inputs (e.g., gross-pay adjustments, time & attendance data, statutory deductions, recurring benefits). Prepare, audit, and transmit monthly transactional inputs to local payroll teams or external software providers.
• Case Management & SLA Execution: Manage incoming Tier 1/2 employee and manager inquiries via the the HR Service Deck Ticketing system in line with HR service catalog. Ensure first-contact resolution (FCR) targets and response time SLAs are met.
• HRIS Data Integrity: Validate and maintain high-data-integrity records in the One HR and local systems. Conduct routine audits of core HR data to preserve global data accuracy, reporting structures, and organizational hierarchies.
• Document Management & Compliance: Generate standard employment contracts, addendums, verification letters, and exit documentation. Ensure strict adherence to GDPR, local labor codes, and data protection policies.
• Process Optimization & Knowledge Base: Contribute to internal Standard Operating Procedures (SOPs) and keep Tier 0 (self-service) knowledge base articles updated for employees. Identify bottlenecks processes and support continuous improvement initiatives within the Business Service Center (BSC).

Qualifications

• 2-4 years of experience in HR administration (e.g., Workday, SAP SuccessFactors, or Oracle HCM) or HR operations within a Shared Services environment, supporting Switzerland market.
• Solid understanding of core HR operational processes and basic Swiss payroll input requirements.
• Proficiency with global HRIS platforms and ticketing management tools (e.g., ServiceNow, Zendesk).
• Strong attention to detail, organization, and customer-service orientation.
• Fluent in English and German.