Human Resources Services Delivery Specialist – DACH Market

galitechOnline; Lisboa; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Work-life balance

Global exposure

Inclusive culture

Job summary

galitechOnline in Lisbon is searching for a Human Resources Services Delivery Specialist for the DACH market. This hybrid role requires strong proficiency in German and English, as the candidate will support employees and managers across Germany, Austria, and Switzerland.

You will manage inquiries, HR transactions, and ensure compliance with local regulations. The ideal candidate has an HR degree, relevant experience, and exceptional customer service skills.

Qualifications

• 1–2 years of experience in HR Shared Services or HR Operations.
• Strong customer service skills are essential.
• Proficient in German and English, both written and spoken.

Responsibilities

• Serve as the first point of contact for HR-related inquiries.
• Ensure accurate case documentation and meet SLAs.
• Provide HR support primarily in German.

Skills

Customer service and stakeholder management skills

German language proficiency (C1 or C2)

Fluent English

Experience with HR systems

Education

Associate’s or Bachelor’s degree in Human Resources or related field

Tools

Oracle Cloud

Workday

ServiceNow

Job description

Human Resources Services Delivery Specialist – DACH Market

Location: Lisbon, Portugal

Work Model: Hybrid

Department: Global HR Services Delivery (EMEA)

We are seeking a Human Resources Services Delivery Specialist – DACH Market to join our Global HR Services Delivery team based in Lisbon.

In this role, you will serve as the primary point of contact for employees and managers across Germany, Austria, and Switzerland (DACH region), delivering high‑quality, compliant, and efficient HR support within a multilingual shared services environment.

You will play a key role in ensuring a seamless employee experience while maintaining strict adherence to service standards, local regulations, and internal HR processes.

Key Responsibilities

• Act as the first point of contact for HR‑related inquiries across Germany, Austria, and Switzerland.
• Support employees and managers through ServiceCentral (or similar case management platforms).
• Respond to inquiries related to:
  • HR policies and procedures
  • Payroll inputs and basic payroll questions
  • Benefits administration
  • Onboarding and offboarding processes
  • Employee data maintenance and HR system updates
• Ensure accurate case documentation and transaction processing.
• Meet established Service Level Agreements (SLAs) and quality standards.

HR Operations & Transaction Processing

• Manage end‑to‑end Tier 1 HR transactions including:
• Onboarding administration
• Background check coordination
• Employee data updates and corrections
• Employment verification requests
• Payroll input processing
• Learning administration support
• Benefits and rewards administration
• Apply DACH‑specific regulations and procedures within standardized global HR processes.
• Ensure compliance with GDPR, Swiss data protection requirements, and internal controls.

German‑Language Service Delivery

• Provide HR support primarily in German.
• Collaborate internally and manage escalations in English.
• Deliver culturally appropriate support aligned with DACH business expectations.
• Maintain awareness of payroll schedules, local regulations, public holidays, and compliance requirements.
• Assess and triage complex HR inquiries.
• Escalate cases appropriately to Tier 2 HR teams or regional HR specialists.
• Provide clear and detailed case handovers.
• Track escalated cases through resolution to ensure a positive employee experience.
• Support maintenance of German‑language HR knowledge articles and documentation.
• Assist in onboarding and coaching colleagues supporting DACH processes.
• Identify process improvement opportunities and recurring issues.
• Contribute to FAQs, scripts, and knowledge‑base enhancements.

Required Qualifications

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 1–2 years of experience in HR Shared Services, HR Operations, Customer Service, or Administrative Support.
• German language proficiency at C1 or C2 level (written and spoken) – mandatory.
• Fluent English (written and spoken).
• Experience using HR systems such as Oracle Cloud, Workday, ServiceNow, or similar HRIS platforms.
• Experience supporting Germany, Austria, and/or Switzerland in an HR or administrative capacity.
• Strong customer service and stakeholder management skills.

Preferred Qualifications

• Experience working within a multilingual shared services or global business services environment.
• Exposure to DACH onboarding processes and employee lifecycle administration.
• Experience operating within compliance‑driven and highly regulated environments.
• German Language Excellence (C1/C2)
• HR Administration & Employee Lifecycle Support
• Case Management & Ticket Resolution
• Knowledge of GDPR and Data Privacy Standards
• Attention to Detail and Process Accuracy
• Strong Written and Verbal Communication
• Problem Solving & Critical Thinking
• Ability to Work Independently
• Cultural Awareness of DACH Markets
• Collaboration and Stakeholder Management
• Ability to Work in SLA‑Driven Environments

What We Offer

• Work‑Life Balance
  • Modern and collaborative work environment
• Global Exposure
  • Opportunity to work within a leading global organization supporting employees across EMEA.
  • Exposure to international HR processes and cross‑functional collaboration.
  • Structured onboarding and training programs.
  • Continuous learning opportunities and professional development.
  • Clear career progression pathways within HR Operations and Shared Services.
• Inclusive Culture
  • Diverse and multicultural workplace.
  • Supportive and collaborative team environment.
  • Regular team‑building and company engagement activities.

Equal Opportunity Employer

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all qualified candidates regardless of race, ethnicity, nationality, gender, gender identity, age, disability, religion, marital status, veteran status, or any other characteristic protected by applicable law.

We believe that diversity of thought, background, and experience strengthens our teams and drives innovation, and we are dedicated to providing equal employment opportunities throughout the employee lifecycle.