Hebrew Social Media Customer Delight - Lisbon

speakit; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Signing Bonus 3000€

Health Insurance since day one

Free accommodation in shared apartment

Monthly and Quarterly Bonus

Free Portuguese language courses

Language courses

Monthly and Quarterly bonus

Job summary

A leading customer support company in Lisbon is seeking a Customer Delight Representative fluent in Hebrew. This role involves providing exceptional service through various channels while supporting a global client base. Candidates must have strong English skills and the ability to adapt to client needs. Benefits include a signing bonus, health insurance, and free accommodation.

Qualifications

• Native-level Hebrew communication skills required.
• Good knowledge of English (B2 level).
• Ability to multitask and work under pressure.
• Good analytical and logical thinking.

Responsibilities

• Provide support on chat, email, and phone for high-level clients.
• Identify and solve technical bugs and delivery issues.
• Provide vital product insights and feedback to engineering.

Skills

Hebrew communication

English knowledge (B2)

Analytical skills

Multitasking

Adaptability

Proactive learner

Multitasking

Availability Mon-Sun

Job description

Overview

Are you a native Hebrew speaker looking for a job as a Customer Delight Representative for Social Media?

Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world’s most recognizable companies and supporting their business.

Responsibilities

• Provide support to high-level clients, helping them grow across multiple channels – chat, email, and phone
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain
• As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products
• Provide product and tool support to enhance clients’ experience
• Identify and solve technical bugs and add delivery issues
• Resolve customer issues in a timely manner and pro-actively communicate with clients on progress
• Pro-actively identify areas where clients can improve the usage of our solutions
• Provide vital product insights and feedback from our customers to engineering

Qualifications

• Native level of written and verbal communication skills in Hebrew
• Good knowledge of English (B2 level) is required
• Computer skills (mandatory basic skills and preferential advanced skills, like coding)
• Good analytical skills and logical thinking
• As a Customer Delight for Social Media, you’ll need excellent communication skills: verbal, written and listening
• Proactive and quick learner
• Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
• Ability to multitask and work under pressure
• Availability Monday to Sunday, including rotating weekends

Benefits

• Signing Bonus 3000€
• Possibility of cooperation with leaders in various industries
• Stable work and career progression as a Customer Delight for Social Media
• Investment in training and personal development
• Health Insurance since day one in the company
• Free accommodation in shared apartment (individual room) with bills included
• Initial flight expenses refund
• Annually complementary return flight to your home country (within Europe)
• Free Portuguese language courses, sports activities and organized events
• Monthly and Quarterly Bonus