Hebrew Customer Support in Portugal

Cross Border Talents; Porto; Remote; EUR 17,000 - 24,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Job summary

Cross Border Talents is seeking a Customer Support Specialist in Portugal to handle multi-channel inquiries, including email, chat, and social platforms. You will resolve account issues, billing questions, and provide technical assistance to ensure a smooth user experience.

The role requires Hebrew fluency (C2), EU citizenship or Portuguese residency, and 0–1 year in customer support. A relocation package and remote work option are available for the right candidate.

Qualifications

• Fluent Hebrew (C2 level) is required.
• EU Citizenship or Portuguese Residency Card is required.
• 0–1 year of experience in customer support is preferred.
• Strong leadership, analytical, and communication skills are expected.
• Eagerness to learn and grow within the role.

Responsibilities

• Provide friendly, multi-channel customer support (email, chat, social).
• Assist with account setup, password recovery, billing inquiries, and identity verification.
• Troubleshoot technical issues with clear communication.
• Maintain accurate case records and follow internal procedures.
• Collaborate with internal teams to improve support processes; give feedback to enhance service.

Skills

Hebrew (C2)

Leadership

Analytical thinking

Communication skills

Eagerness to learn

Job description

About the job Hebrew Customer Support in Portugal

Grow Your Career in Customer Support Excellence!

Are you passionate about helping others and creating outstanding customer experiences? We're looking for a dedicated and service-oriented Customer Support Specialist to join our energetic team. If you thrive in a fast-paced environment and enjoy solving problems with empathy and clarity, this role could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist, you'll be the primary point of contact for users, assisting them across a variety of channels, including email, chat, and social platforms. Whether resolving account issues, addressing billing questions, or offering technical support, your goal will be to ensure a smooth, high-quality user experience.

Key Responsibilities:

• Provide friendly and effective support through multiple communication channels

Assist with account setup, password recovery, billing inquiries, and identity verification

Troubleshoot technical issues with attention to detail and clear communication

Deliver a consistent, compassionate experience to all users

Maintain accurate case records while following internal procedures

Work collaboratively with internal teams to improve support processes

Offer feedback and ideas to enhance customer experience and service delivery

Requirements:

• Fluent in Hebrew (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

Remote Work: Enjoy the flexibility of working from home

Relocation Package: Receive support if relocating to ensure a smooth transition