Hebrew Speakers Customer Support Agent

Cbtalents; Lisboa; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Private Healthcare & Dentalcare

Stable work and career progression

Airport Pick-up for candidates abroad

Flight refund after 9 months

Accommodation provided

Job summary

A leading customer support company is seeking a Hebrew-speaking Customer Support Agent to assist small and medium-sized businesses in Lisbon, Portugal. The role includes providing support across various channels and resolving customer issues. Candidates should have strong communication skills, a valid work permit, and a high school diploma. This position offers private healthcare and the option for remote work.

Qualifications

• Strong communication skills are essential for resolving issues.
• Problem-solving aptitude to assist SMB clients effectively.
• Valid work permit in Portugal or EU passport is required.

Responsibilities

• Provide support to small and medium-sized businesses across multiple channels.
• Resolve customer issues in a timely manner and communicate proactively.
• Provide vital product insights and feedback to engineering.
• Provide product and tool support to enhance clients’ experience.
• Identify trends and solve problems facing multiple SMB clients.
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
• Provide vital product insights and feedback from customers to engineering.

Skills

Great communication

Aptitude for problem-solving

Problem-solving

Education

High school diploma or equivalent

Job description

About the job Hebrew Speakers Customer Support Agent

You are Hebrew speaker and you are a Social Media addict? We are recruiting Customer Delight for Social Media - Hebrew speaking to Lisbon in Portugal.

• Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;
• Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
• Provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify trends and solve problems facing multiple SMB clients;
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
• Provide vital product insights and feedback from customers to engineering.

What you need to know to have a chance of getting this job :

• Great communication
• Aptitude for problem-solving
• High school diploma or equivalent (mandatory)
• Valid work permit in Portugal or Eu passport

You will benefit :

• Work in Home Office based in Portugal
• Work schedule : Monday to Sunday 8h per day with 2 days off per week // Rotating shift & Days off
• Private Heathcare & Dentalcare from contract signature
• Stable work and career progression;

And for candidates abroad

• Airport Pick-up
• Flight refund after 9 month in the company
• Accommodation in a room in a flat shared with others employees