Growth-Focused SMB Digital Ads Support Specialist

Cross Border Talents; Odivelas; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Private Health Insurance

Dental Insurance

Monthly Meal Allowance

Job summary

Cross Border Talents in Lisbon, Portugal seeks an Operations Customer Expert to support SMBs across Europe in digital advertising. You will manage self-serve tools, assist via chat, email, and phone, and drive strong campaign performance while maintaining CSAT standards.

The role emphasizes fast learning of multiple software systems, privacy integrity, and empathetic problem solving. A 12-month contracted position with paid onboarding and benefits is offered.

Qualifications

• Advanced to fluent English written and spoken (C1).
• Excellent interpersonal skills and communication abilities.
• Ability to manage multiple software systems and learn product tools.
• Commitment to data privacy and confidentiality.

Responsibilities

• SMB Growth: Guide SMBs to leverage self-serve advertising solutions.
• Omnichannel Support: Resolve inquiries via chat, email, and phone efficiently.
• Product Optimization: Provide pre-sales and post-sales guidance on ad management tools.
• CSAT & Experience: Maintain high customer satisfaction with empathetic service.

Skills

Omnichannel support

Customer empathy

Active listening

Strong communication

English proficiency

Problem-solving

Tech aptitude

Data privacy awareness

Job description

Cross Border Talents in Lisbon, Portugal seeks an Operations Customer Expert to support SMBs across Europe in digital advertising. You will manage self-serve tools, assist via chat, email, and phone, and drive strong campaign performance while maintaining CSAT standards.

The role emphasizes fast learning of multiple software systems, privacy integrity, and empathetic problem solving. A 12-month contracted position with paid onboarding and benefits is offered.