Polish Speaking CX Specialist — Relocate to Sofia (Fully Paid)

Mercier Consultancy Group; Lisboa; Presencial; EUR 6800 - 10 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Training

Fully Paid Relocation Package

Competitive Monthly Salary

Monthly Performance Bonus

Resumo da oferta

Mercier Consultancy Group seeks a Polish-speaking CX Specialist to join our client-facing team in Bulgaria. The role includes a fully paid relocation package to Sofia and comprehensive training, with a competitive monthly salary.

You will deliver Polish-language customer support across multiple channels, resolve complex inquiries, and maintain CRM records while collaborating with internal teams to improve service quality. English proficiency required.

Qualificações

• Native or fluent Polish (spoken and written).
• Valid EU passport or right to work in the EU (mandatory).
• Professional proficiency in English to collaborate with our diverse international team.

Responsabilidades

• Deliver exceptional customer support services to Polish-speaking clients across multiple digital channels.
• Resolve complex inquiries with a focus on high-quality customer experience and brand loyalty.
• Act as a brand ambassador, maintaining professional communication standards for this Polish Speaking CX Specialist position in Bulgaria.
• Collaborate with internal teams to streamline support workflows and enhance service efficiency.
• Proactively identify areas for process improvement within the customer support lifecycle.
• Maintain accurate records of customer interactions and service documentation in our internal CRM systems.
• Participate in ongoing training to stay updated on product knowledge and communication best practices.

Conhecimentos

Polish fluency

English proficiency

Customer service

Descrição da oferta de emprego

Mercier Consultancy Group seeks a Polish-speaking CX Specialist to join our client-facing team in Bulgaria. The role includes a fully paid relocation package to Sofia and comprehensive training, with a competitive monthly salary.

You will deliver Polish-language customer support across multiple channels, resolve complex inquiries, and maintain CRM records while collaborating with internal teams to improve service quality. English proficiency required.