German-Speaking CX Specialist — Relocation Paid, On-Site in Sofia

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package (flight,

Fully Paid Relocation Package (flight,

Resumo da oferta

Mercier Consultancy Group is seeking a German-speaking CX Specialist to join our Sofia-based team. You will deliver high-quality support via phone, email, and live chat, resolving inquiries with a deep understanding of product features.

The role requires relocation to Sofia and fluent German, with a focus on premium service and customer satisfaction. Join our multinational environment, collaborate with international colleagues, and contribute to process improvements while representing the brand

Qualificações

• German language fluency is required (native or fluent).
• Experience in customer support or client-facing roles is a plus.
• Willingness to relocate to Sofia for an on-site role.
• Familiarity with CRM tools and support processes is preferred.

Responsabilidades

• Provide high-quality technical and account support via phone, email, and live chat.
• Understand product features to resolve inquiries and ensure customer satisfaction.
• Escalate complex issues to appropriate internal teams.
• Document interactions in the CRM to track the customer journey.

Conhecimentos

German fluency

Customer support

Relocation ready

CRM software

Descrição da oferta de emprego

Mercier Consultancy Group is seeking a German-speaking CX Specialist to join our Sofia-based team. You will deliver high-quality support via phone, email, and live chat, resolving inquiries with a deep understanding of product features.

The role requires relocation to Sofia and fluent German, with a focus on premium service and customer satisfaction. Join our multinational environment, collaborate with international colleagues, and contribute to process improvements while representing the brand