German-Speaking Support Pro — Paid Relocation to Sofia

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Fully Paid Training

Fully Paid Relocation

Monthly Performance Bonus

Signing Bonus

Resumo da oferta

Mercier Consultancy Group is seeking German-speaking professionals for a paid relocation opportunity to Sofia, Bulgaria, within the Customer Support Services sector. The role includes comprehensive relocation support, fully paid training, and a competitive monthly salary.

You will deliver premium assistance to German-speaking clients, use CRM daily, and collaborate with an international team while aiming to meet KPIs and ensure client satisfaction.

Qualificações

• German language fluency required (written and spoken).
• EU passport valid (mandatory).
• Customer support experience preferred.
• Strong digital literacy and adaptability to fast-paced work environments.

Responsabilidades

• Deliver premium-level assistance to German-speaking clients, resolving complex inquiries with professionalism and empathy.
• Maintain high standards of service quality to ensure client satisfaction and retention.
• Navigate CRM software to track communication, report issues, and document customer interactions.
• Collaborate with international team members in Bulgaria to optimize support workflows and troubleshoot challenges.
• Stay updated on product developments and company policies to provide precise, value-added information to users.
• Proactively contribute to team goals by meeting KPIs and performance metrics.

Conhecimentos

German language

CRM proficiency

Customer support

Interpersonal skills

Digital literacy

Willing to relocate

Descrição da oferta de emprego

Mercier Consultancy Group is seeking German-speaking professionals for a paid relocation opportunity to Sofia, Bulgaria, within the Customer Support Services sector. The role includes comprehensive relocation support, fully paid training, and a competitive monthly salary.

You will deliver premium assistance to German-speaking clients, use CRM daily, and collaborate with an international team while aiming to meet KPIs and ensure client satisfaction.