Global Travel Support Specialist — Spanish + English, Bonus

Astrea Recruitment LTD.; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Performance bonus

Annual leave

Accommodation support

Health insurance

Meal allowance

Transportation reimbursement

Job summary

Astrea Recruitment LTD. is seeking a Junior Travel Assistance Specialist to join an international team and support customers worldwide with travel-related challenges. You will help customers navigate issues and ensure a smoother experience for travelers around the clock.

You will handle inquiries in Spanish and English, provide timely responses, and adapt templates to resolve disputes while maintaining professional communication. This role supports a global service team with 24/7 availability.

Qualifications

• Fluency in Spanish and English.
• Strong communication and problem solving skills.
• Customer-focused attitude with attention to detail.
• Ability to multitask and stay calm in a dynamic environment.

Responsibilities

• Handle customer inquiries via inbound phone calls and emails.
• Provide friendly, accurate, and timely support.
• Investigate issues, find solutions, and Escalate cases when needed.

Skills

Spanish fluency

English fluency

Communication skills

Problem solving

Customer focus

Multitasking

Job description

Astrea Recruitment LTD. is seeking a Junior Travel Assistance Specialist to join an international team and support customers worldwide with travel-related challenges. You will help customers navigate issues and ensure a smoother experience for travelers around the clock.

You will handle inquiries in Spanish and English, provide timely responses, and adapt templates to resolve disputes while maintaining professional communication. This role supports a global service team with 24/7 availability.