Junior Travel Assistance Specialist With Spanish

Astrea Recruitment LTD.; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Performance bonus

Annual leave

Accommodation support

Health insurance

Meal allowance

Transportation reimbursement

Job summary

Astrea Recruitment LTD. is seeking a Junior Travel Assistance Specialist to join an international team and support customers worldwide with travel-related challenges. You will help customers navigate issues and ensure a smoother experience for travelers around the clock.

You will handle inquiries in Spanish and English, provide timely responses, and adapt templates to resolve disputes while maintaining professional communication. This role supports a global service team with 24/7 availability.

Qualifications

• Fluency in Spanish and English.
• Strong communication and problem solving skills.
• Customer-focused attitude with attention to detail.
• Ability to multitask and stay calm in a dynamic environment.

Responsibilities

• Handle customer inquiries via inbound phone calls and emails.
• Provide friendly, accurate, and timely support.
• Investigate issues, find solutions, and Escalate cases when needed.

Skills

Spanish fluency

English fluency

Communication skills

Problem solving

Customer focus

Multitasking

Job description

Why consider this role?

• PERFORMANCE BONUS
• 22 DAYS OF ANNUAL LEAVE
• ACCOMMODATION SUPPORT
• HEALTH INSURANCE
• Performance bonus and meal allowance.
• Health insurance and Christmas and holiday bonuses.
• 22 business days of annual leave.
• Accommodation support, including help with temporary accommodation during your first weeks or finding a permanent home.
• Transportation reimbursement.

Your mission

Love helping people and finding solutions? Join an international team as a Junior Travel Assistance Specialist and support a global community, helping customers navigate challenges and enjoy a smoother experience.

What you'll do

• Handle customer inquiries via inbound phone calls and emails.
• Provide friendly, accurate, and timely support.
• Investigate issues, find solutions, and escape cases when needed.
• Adapt response templates to each situation and help resolve disputes between users.
• Manage multiple requests while keeping communication clear and professional.

What you bring

• Excellent command of Spanish and very good English.
• Strong communication and problem solving skills.
• A customer-focused attitude and attention to detail.
• The ability to multitask and stay calm in a dynamic environment.

Your schedule

Monday-Sunday, 24/7 shift rotation.

A good move for you if...

You enjoy communicating with people, tackling different challenges, and being part of a global service team where every interaction matters.