Global IT Helpdesk Technician - Growth & Impact

Decskill; Lisboa; On-site; EUR 18,000 - 27,000; Full time

Job summary

Decskill is seeking an IT Helpdesk professional to provide technical assistance for desktops, software, and peripherals. You will respond to user inquiries via email and ticketing systems, diagnose issues, configure workstations, and support Microsoft platforms to ensure smooth operations.

The role emphasizes strong communication in English, customer focus, and ability to manage multiple tasks in a fast-paced environment across national and international contexts.

Qualifications

• Previous experience in IT Support or Technical Support.
• Good knowledge of Microsoft applications and platforms.
• Understanding of computer hardware, software and peripherals.
• Experience installing, configuring and troubleshooting workstations and software.
• Experience with ticketing systems and handling user requests.
• Strong customer-oriented mindset and commitment to user satisfaction.
• Excellent written and verbal English communication.
• Strong listening and questioning skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Provide technical assistance and support for computer systems, hardware and software.
• Respond to user queries and IT support requests through email and ticketing systems.
• Diagnose issues, identify root causes and implement solutions.
• Install, test and configure workstations, peripherals and software.
• Provide guidance on Microsoft platforms and applications.
• Perform PC maintenance, upgrades and configurations.
• Monitor daily performance and availability of computer systems.
• Assist users through troubleshooting and problem-solving processes.
• Follow up to ensure issues are resolved.
• Track software licenses and IT asset management activities.
• Maintain accurate stock levels of IT equipment.
• Maintain records of recurring issues and malfunctions.
• Gather user feedback to identify improvements.
• Collaborate with other IT Support teams to resolve issues.
• Contribute to high-quality IT support service and user experience.

Skills

IT Support

Technical Support

Microsoft platforms

Hardware & peripherals

Ticketing systems

Customer-oriented

English communication

Teamwork

Multitasking

Problem solving

Tools

Ticketing software

Job description

Decskill is seeking an IT Helpdesk professional to provide technical assistance for desktops, software, and peripherals. You will respond to user inquiries via email and ticketing systems, diagnose issues, configure workstations, and support Microsoft platforms to ensure smooth operations.

The role emphasizes strong communication in English, customer focus, and ability to manage multiple tasks in a fast-paced environment across national and international contexts.