IT Support Engineer – Windows/macOS End-User Expert

Decskill; Porto; On-site; EUR 18,000 - 29,000; Full time

Job summary

Decskill is growing and seeking talented IT professionals for a technical IT Support role in Porto. The candidate will provide end-user support for a large user base, handle desktop hardware/software issues, and work across Windows, macOS, and iOS environments.

Strong communication and ITSM experience are essential. The role involves ensuring SLA compliance, working with local and global IT teams, and rotating mornings across locations.

Qualifications

• Proven experience in Level 1 and Level 2 desktop support.
• Strong experience with Windows and macOS environments.
• Experience supporting Microsoft Office and messaging products.
• Fluent English is mandatory.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Experience using ITSM tools for incident and service requests management.

Responsibilities

• Provide end-user IT support for ~12,000 users in a large-scale environment.
• Serve as primary contact for desktop support issues, responding quickly to queries and requests.
• Provide first- and second-line support for hardware and software issues.
• Troubleshoot applications, network, peripherals, and desktops on-site with remote support as needed.
• Support provisioning, deployment, configuration and maintenance of desktop hardware and software.
• Maintain IT asset records and document interactions; escalate when needed.

Skills

Desktop support L1-L2

Windows

macOS

ITSM

Customer service

Communication

Teamwork

English fluency

Tools

ITSM tools

Microsoft Office

Job description

Decskill is growing and seeking talented IT professionals for a technical IT Support role in Porto. The candidate will provide end-user support for a large user base, handle desktop hardware/software issues, and work across Windows, macOS, and iOS environments.

Strong communication and ITSM experience are essential. The role involves ensuring SLA compliance, working with local and global IT teams, and rotating mornings across locations.