Global E-commerce Operations Specialist

Metyis AG; Porto; On-site; EUR 32,000 - 52,000; Full time

Job summary

Metyis invites a skilled E-commerce Operations Expert to join our Digital Commerce team at the Digital Campus in Porto. You will drive end-to-end customer order experiences, monitor operations, and partner with internal and external stakeholders to optimize performance.

With 2+ years in e-commerce, you will leverage KPI insight, data analytics, and IT tools to improve processes, support Hugo Boss initiatives, and contribute to fast-growing, multinational collaboration.

Qualifications

• 2+ years of E-Commerce Operations experience.
• Understand Ecom customer needs and impacts.
• Knowledge of Ecom KPIs and prioritization.
• Strong stakeholder management and collaboration.
• Self-starter with ownership mindset.
• Decision-making and problem-solving abilities.
• Process and IT affinity.

Responsibilities

• Ensure smooth end-to-end customer order experience across multiple Ecom platforms globally.
• Monitor operative Ecom processes and performance.
• Coordinate bug fixes with internal and external stakeholders.
• Analyse SLAs and generate reports based on business needs.
• Initiate data-driven decisions and enhancements.
• Coordinate selling moments with cross-functional teams and providers.
• Oversee onsite communication and transactional emails.
• Collaborate with 3PLs and global enablers.

Skills

E-commerce operations

Stakeholder management

Data analysis

Decision making

Process & IT affinity

Tools

SAP ERP

OMS

CMS

AEM

SFCC

Job description

Metyis invites a skilled E-commerce Operations Expert to join our Digital Commerce team at the Digital Campus in Porto. You will drive end-to-end customer order experiences, monitor operations, and partner with internal and external stakeholders to optimize performance.

With 2+ years in e-commerce, you will leverage KPI insight, data analytics, and IT tools to improve processes, support Hugo Boss initiatives, and contribute to fast-growing, multinational collaboration.