Operations Team Lead: Performance & Customer Coaching

Empresa De Moda; Viseu; On-site; EUR 40,000 - 60,000; Full time

Job summary

Empresa De Moda in Portugal seeks an experienced Operations Manager to lead and develop a team of Supervisors, drive service excellence, and achieve performance goals.

You will monitor KPIs, implement continuous improvement, resolve escalations quickly, and align sales and digital marketing initiatives with our customer-focused strategy.

The ideal candidate blends leadership, advanced English, and a proactive mindset to deliver measurable results in a fast-paced fashion environment.

Qualifications

• Advanced English fluency (C1+ or higher)
• Experience managing teams
• Sales experience in sales and/or digital marketing
• Strong leadership and problem-solving mindset
• Results-driven with a strong customer focus
• Excellent communication skills

Responsibilities

• Lead and manage Operations Supervisors to ensure service delivery and performance goals.
• Coach, mentor, and develop the team to reach their highest potential.
• Monitor KPIs, set ambitious targets, and drive continuous improvement strategies.
• Resolve escalated customer issues quickly and effectively to maintain high service standards.

Skills

Advanced English

Team management

Sales experience

Digital marketing

Leadership

Communication skills

Problem-solving

Emotional intelligence

Adaptability

Job description

Empresa De Moda in Portugal seeks an experienced Operations Manager to lead and develop a team of Supervisors, drive service excellence, and achieve performance goals.

You will monitor KPIs, implement continuous improvement, resolve escalations quickly, and align sales and digital marketing initiatives with our customer-focused strategy.

The ideal candidate blends leadership, advanced English, and a proactive mindset to deliver measurable results in a fast-paced fashion environment.