Automotive Customer Care Specialist – On-Site Braga

Concentrix; Braga; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time contract

Competitive salary

Central Braga location

Referral bonuses

Paid training

Career development

Leadership training

Resumo da oferta

Volkswagen in Braga, Portugal, is seeking an on-site Customer Service Representative (English-speaking) to ensure high service quality and meet client expectations across operations. You will respond to inquiries, manage CRM updates, and collaborate with the team to drive customer satisfaction.

The role emphasizes English proficiency, a customer-first approach, and familiarity with policies, warranties, and digital tools, with opportunities for development and a competitive bonus structure.

Qualificações

• Proficient in English (written and spoken).
• At least 1 year in technical or automotive customer service.
• Interest in automotive topics and digital tech.
• Ability to understand policies and warranties.
• Strong documentation and decision-making skills.
• Able to resolve issues and provide solutions.

Responsabilidades

• Respond to customer requests via multiple channels and update CRM.
• Build customer relationships with speed and professionalism.
• Support retention by guiding inquiry outcomes.
• Maintain empathetic relationships with customers.
• Collaborate with team and management.
• Provide feedback on issues and advocate improvements.

Conhecimentos

English proficiency

CRM experience

Automotive interest

Policy understanding

Documentation skills

Descrição da oferta de emprego

Volkswagen in Braga, Portugal, is seeking an on-site Customer Service Representative (English-speaking) to ensure high service quality and meet client expectations across operations. You will respond to inquiries, manage CRM updates, and collaborate with the team to drive customer satisfaction.

The role emphasizes English proficiency, a customer-first approach, and familiarity with policies, warranties, and digital tools, with opportunities for development and a competitive bonus structure.