German Travel Agent | Tourism Industry - Lisbon

speakit; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pacote de realocação

Bônus de desempenho

Seguro saúde privado

Alimentação

Resumo da oferta

Uma empresa de viagens online está à procura de um assistente de atendimento ao cliente que fale alemão para ajudar viajantes a reservar suas viagens. Oferece um ambiente multicultural, pacotes de realocação e benefícios como seguro de saúde e bônus de desempenho. Você deve ser um bom ouvinte e ter habilidades interpessoais para lidar com questões de clientes sob pressão.

Qualificações

• Nativo ou nível C2 em alemão.
• Nível fluente de inglês.
• Experiência anterior em atendimento ao cliente (não obrigatória).

Responsabilidades

• Assistência ao cliente em questões relacionadas a reservas de hotéis.
• Gestão profissional dos dados dos clientes e alterações nas reservas.
• Cuidado com os clientes de várias empresas parceiras da rede Expedia.

Conhecimentos

Boa comunicação

Trabalho em equipe

Escuta ativa

Descrição da oferta de emprego

Do you have a passion for travel, and do you speak German? Find a job in your native language and work for a leading online travel company while enjoying the good weather in Lisbon.

You will help German travelers easily research and book their trips. Join an international team and work with people from all over the world!

About the Company

The brand is an online travel company for consumer and small business travel. Its websites include Expedia.com, Vrbo, Hotels.com, Hotwire.com, Orbitz, Travelocity, Trivago and CarRentals.com and provide access to exclusive savings on hotels, flights, cars, and travel for the ultimate travel experience.

Your responsibilities:

• Quick and effective customer assistance with questions regarding hotel bookings
• Solve inquiries on topics such as hotel overbooking, incorrect bookings, and updates of existing bookings
• Professional management of customer data, booking changes, adjustments, and any other customer concerns
• Customer care for various partner companies in the Expedia network

• Native or C2 level of German.
• Fluent level of English.
• Previous experience in customer service within online or face to face environments (not mandatory).
• Previous experience and/or education within the Tourism sector (not mandatory).
• Good listener, patient person with excellent soft skills.
• Good team player.
• Ability to work under pressure with deadlines being able to solve issues with customers.

• Relocation package: refund of the initial flight ticket after 6 months
• 2 yearly flight ticket to go home and visit your family/friends.
• Accommodation: Room in shared apartment with bills included (water, electricity, Internet and cleaning services).
• Performance bonuses.
• Meal allowance.
• Private health insurance from day one.
• Multicultural work environment.
• Possibilities of career progression.