Travel Agent (German speakers)| Tourism Industry - Lisbon

Speakit; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Relocation package: refund of flight ticket after 6 months

2 yearly flight tickets to visit family/friends

Accommodation with bills included

Performance bonuses

Meal allowance

Private health insurance from day one

Multicultural work environment

Possibilities of career progression

Job summary

A leading online travel company in Lisbon is seeking a Travel Agent who speaks German to assist travelers with their bookings. The role involves providing excellent customer service and managing inquiries regarding hotel bookings. This entry-level position offers benefits such as a relocation package, flight allowances, accommodation, and private health insurance.

Qualifications

• Minimum of native-level German required.
• Fluency in English is necessary.
• Previous customer service experience is a plus.
• Experience or education in the Tourism sector is beneficial.

Responsibilities

• Provide quick and effective customer assistance regarding hotel bookings.
• Address inquiries related to hotel overbooking and incorrect bookings.
• Manage customer data and handle booking changes.
• Provide customer care for partner companies in the Expedia network.

Skills

Native or C2 level of German

Fluent level of English

Good listener with excellent soft skills

Good team player

Ability to work under pressure

Job description

Travel Agent (German speakers) | Tourism Industry - Lisbon

Do you have a passion for travel, and do you speak German? Find a job in your native language and work for a leading online travel company while enjoying the good weather in Lisbon.

You will help German travelers easily research and book their trips. Join an international team and work with people from all over the world!

About The Company

The brand is an online travel company for consumer and small business travel. Its websites include Expedia.com, Vrbo, Hotels.com, Hotwire.com, Orbitz, Travelocity, Trivago and CarRentals.com and provide access to exclusive savings on hotels, flights, cars, and travel for the ultimate travel experience.

Your responsibilities

• Quick and effective customer assistance with questions regarding hotel bookings
• Solve inquiries on topics such as hotel overbooking, incorrect bookings, and updates of existing bookings
• Professional management of customer data, booking changes, adjustments, and any other customer concerns
• Customer care for various partner companies in the Expedia network

Requirements

• Native or C2 level of German.
• Fluent level of English.
• Previous experience in customer service within online or face to face environments (not mandatory).
• Previous experience and/or education within the Tourism sector (not mandatory).
• Good listener, patient person with excellent soft skills.
• Good team player.
• Ability to work under pressure with deadlines being able to solve issues with customers.

Benefits

• Relocation package: refund of the initial flight ticket after 6 months
• 2 yearly flight ticket to go home and visit your family/friends.
• Accommodation: Room in shared apartment with bills included (water, electricity, Internet and cleaning services).
• Performance bonuses.
• Meal allowance.
• Private health insurance from day one.
• Multicultural work environment.
• Possibilities of career progression.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries: Non-profit Organizations and Primary and Secondary Education