German Customer Service Representative - Lisbon

Speakitjobs; Lisboa; Presencial; EUR 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation provided and bills inLis

Private health insurance from day one

Relocation package: flight refund

Career progression opportunities after

Paid training

Multicultural team environment

Resumo da oferta

Speakitjobs in Lisbon is seeking motivated German-speaking professionals to join a fast-growing international customer support team. You will provide timely assistance to customers, handle inquiries across multiple channels, and help improve processes to enhance the overall customer experience.

The role requires fluent German and proficient English, strong communication and problem-solving skills, and a collaborative, detail-oriented mindset.

Qualificações

• Fluent in German and proficient in English.
• Strong communication, analytical, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Enthusiastic team player with attention to detail.

Responsabilidades

• Provide support and advice to customers regarding products, services, and orders.
• Manage inquiries across multiple communication channels.
• Ensure adherence to company standards while handling sensitive information.
• Collaborate with team members and other departments to resolve issues efficiently.
• Monitor customer interactions to provide feedback for continuous improvement.

Conhecimentos

German language

English

Communication

Analytical

Problem-solving

Teamwork

Descrição da oferta de emprego

We are looking for motivated German-speaking professionals to join a fast-growing international customer support team. You’ll play a key role in ensuring customers receive timely assistance while contributing to the improvement of processes and overall experience.

Responsibilities

• Provide support and advice to customers regarding products, services, and orders.
• Manage inquiries across multiple communication channels.
• Ensure adherence to company standards while handling sensitive information.
• Collaborate with team members and other departments to resolve issues efficiently.
• Monitor customer interactions to provide feedback for continuous improvement.

Requirements

• Fluent in German and proficient in English.
• Strong communication, analytical, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Enthusiastic team player with attention to detail.
• Previous experience in customer support or back-office operations is a plus.

Benefits

• On-site in Lisbon
• Accommodation provided and bills covered
• Private health insurance from day one.
• Relocation package on offer: refund the initial flight ticket to Portugal
• Possibilities of career progression after 6 months.
• Paid training and career development programs.
• Multicultural and collaborative team environment.