German Travel Agent in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Descripción de la vacante

Cross Border Talents in Portugal is seeking a Customer Specialist for the aviation sector. You will assist passengers with bookings, answer questions, and resolve issues across phone, email, and live chat, ensuring a smooth travel experience.

The role requires German at C1/C2 and English at B2, EU citizenship or Portuguese residency, and a proactive, detail-oriented mindset. The position offers an onsite workplace with competitive pay, a performance bonus, meal allowance, and relocation support.

Formación

• Fluent in German (C1/C2) and English (B2)
• EU citizenship or Portuguese residency
• Strong analytical, creative, and communication abilities

Responsabilidades

• Deliver friendly, professional customer support via phone, email, and live chat.
• Support passengers with flight bookings, changes, cancellations, and inquiries.
• Provide accurate information on schedules, baggage policies, check-in procedures, and required documents.
• Address and resolve customer concerns while maintaining high satisfaction.
• Document interactions and resolutions in internal systems.
• Escalate complex cases per policies and procedures.
• Collaborate with internal teams to resolve issues promptly.
• Meet service quality, productivity, and response-time targets.
• Stay updated on regulations and industry developments.

Conocimientos

Analytical thinking

Descripción del empleo

Take Off Your Career as a Customer Specialist – Aviation Industry!

Join a customer-focused and collaborative environment where outstanding service, professionalism, and customer care are at the center of every interaction. If you are proactive, detail-oriented, and passionate about helping travelers, this is an excellent opportunity to grow your skills and build a rewarding career within the aviation sector.

Role Overview:

As a Customer Specialist, you will serve as the main point of contact for passengers throughout their travel journey. You will provide assistance with bookings, answer travel-related questions, and resolve customer issues efficiently, helping to ensure a smooth, reliable, and stress-free experience.

Key Responsibilities:

• Deliver friendly, professional, and efficient customer support via phone, email, and live chat.
• Support passengers with flight bookings, reservation changes, cancellations, and general travel inquiries.
• Provide accurate information about flight schedules, baggage policies, check-in procedures, required travel documents, and airline services.
• Address and resolve customer concerns effectively while maintaining high levels of satisfaction.
• Document customer interactions, requests, actions, and resolutions accurately in internal systems.
• Escalate complex, urgent, or sensitive cases in line with company policies and procedures.
• Work closely with internal teams to ensure timely and effective issue resolution.
• Meet defined service quality standards, productivity goals, and response-time targets.
• Keep up to date with travel regulations, airline procedures, service updates, and industry developments through continuous training.

Requirements:

• Language Skills: Fluent inGerman (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment