German Travel Agent in Porto

Cross Border Talents; Porto; Presencial; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Language bonus

Meal allowance

Health & life insurance

Collaborative team

Relocation assistance

Onsite work environment

Descripción de la vacante

Cross Border Talents in Porto is seeking a Travel Agent to support travelers before, during and after trips, ensuring smooth journeys through reservations and changes while delivering exceptional service.

You will communicate across phone, email, live chat, and other channels, collaborating with internal teams and partners to resolve issues, staying updated on travel policies and products, and bringing empathy and proactive problem-solving to every customer interaction.

Formación

• Fluent German (C1/C2) and English (B2) required.
• EU citizenship or Portuguese residency required.
• Minimum 1 year in customer support.
• Analytical, creative and strong communication abilities.
• Professional, detail-oriented and proactive.

Responsabilidades

• Deliver exceptional customer support via phone, email, live chat, and other digital channels.
• Assist customers with reservations, booking changes, cancellations, and travel-related requests.
• Provide accurate information about flights, accommodations, transportation services, travel policies, and products.
• Resolve inquiries and issues efficiently while ensuring a positive service experience.
• Manage customer cases following company procedures, escalating complex situations when necessary.
• Maintain records of customer interactions and case resolutions in internal systems.
• Handle concerns with empathy, professionalism, and a solution-focused approach.
• Stay informed about travel services, policies, industry trends, and new products.

Conocimientos

German (C1-C2)

English (B2)

Customer support

Descripción del empleo

Begin Your Career in Travel Agent!

Passionate about travel and helping others? Join a global, customer-centric team where you'll play a key role in delivering outstanding travel experiences. If you thrive in a fast-paced environment, enjoy solving problems, and love assisting customers, this is the perfect opportunity to build your career in the travel industry.

Role Overview:

As a Travel Agent, you'll assist travelers before, during, and after their trips, ensuring every journey runs as smoothly as possible. From managing reservations and itinerary changes to resolving travel-related concerns, you'll provide professional support across multiple communication channels while delivering an exceptional customer experience.

Key Responsibilities:

• Deliver exceptional customer support via phone, email, live chat, and other digital communication channels.
• Assist customers with reservations, booking changes, cancellations, and a variety of travel-related requests.
• Provide accurate information about flights, accommodations, transportation services, travel policies, and additional travel products.
• Resolve customer inquiries and issues efficiently while ensuring a positive and personalized service experience.
• Manage customer cases in line with company procedures, escalating complex situations when necessary.
• Maintain accurate records of customer interactions, actions taken, and case resolutions using internal systems.
• Handle customer concerns with empathy, professionalism, and a solution-focused approach.
• Stay informed about travel services, company policies, industry trends, and new products through continuous learning.
• Collaborate with internal teams and travel partners to deliver timely and effective solutions for customers.

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team