German Airline Customer Support in Lisbon - Fixed Shifts

Cross Border Talents; Cascais; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Performance Bonus

Health & Life Insurance

Onsite Work Environment

Job summary

A leading customer support provider is hiring an Airline Support Specialist in Lisbon. You will assist travelers with inquiries about bookings, flight changes, and travel regulations. Key requirements include German fluency at C2 level and strong interpersonal skills. The company offers a competitive salary, language bonuses, and health insurance, fostering a collaborative onsite work environment. This is a great opportunity to launch your career in the aviation industry and develop valuable experience.

Qualifications

• Fluent in German (C2 level) to assist customers effectively.
• Strong communication and analytical skills for optimal support.
• Eagerness to learn and develop within the customer service field.
• Strong communication, analytical, and interpersonal abilities.

Responsibilities

• Deliver professional assistance to customers via multiple channels.
• Support customers with bookings, flight changes, and cancellations.
• Communicate policies regarding fares and baggage clearly.
• Suggest tailored travel solutions for passengers.
• Maintain accurate records of customer interactions.

Skills

German fluency (C2 level)

Strong communication skills

Analytical skills

Interpersonal skills

Eagerness to learn

Job description

Overview

German Airline Customer Support in Lisbon - Fixed Shifts

Launch Your Career in Airline Customer Support!

Are you passionate about travel and driven to deliver outstanding customer service? Step into the role of Airline Support Specialist and assist passengers worldwide while building valuable experience in the dynamic aviation industry.

Role Overview

In this role, you’ll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You’ll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you’ll join a motivated team focused on providing world-class support.

Key Responsibilities

• Deliver professional, timely assistance via phone, email, chat, and social channels
• Support passengers with bookings, flight changes, and cancellations
• Clearly communicate policies on fares, baggage, and special services
• Provide information on check-in, boarding, and travel requirements
• Suggest routes, upgrades, and tailored travel solutions
• Collaborate with internal teams to resolve complex cases
• Keep accurate records of customer interactions and solutions
• Stay up to date with airline policies, promotions, and industry regulations
• Participate in regular training to sharpen skills and advance in the role

Requirements

• German fluency (C2 level)
• EU citizenship or Portuguese Residency Card
• 0–1 year of experience in customer support
• Strong communication, analytical, and interpersonal skills
• Eagerness to learn and develop

Why Join Us

• Competitive Salary that values your skills and effort
• Language Bonus for your Italian proficiency
• Performance Bonus based on results
• Health & Life Insurance for your peace of mind
• Onsite Work Environment fostering growth and collaboration

Ready to start your journey with the International Airline Support Project? Apply today and let your career take flight!