German Airline Customer Specialist In Lisbon

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Attractive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents is hiring a Customer Specialist in Lisbon to support passengers by phone, email and live chat, handling bookings, inquiries and issue resolution in a fast-paced aviation environment. Fluent German (C1/C2) and English (B2) are required; EU citizenship or Portuguese residency is needed.

Onsite work includes relocation support, meal allowance, health & life insurance, and a competitive compensation package.

Qualifications

• Fluent in German (C1/C2) and English (B2).
• EU citizenship or Portuguese residency.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Assist passengers with bookings and changes.
• Resolve inquiries and issues with accuracy.
• Inform about schedules, baggage policies, documents.
• Document interactions in internal systems.
• Escalate complex cases per policy.
• Collaborate with internal teams for timely resolutions.
• Meet service quality and response targets.
• Stay updated on travel regulations and procedures.

Skills

German (C1/C2)

English (B2)

Analytical abilities

Communication skills

Job description

Take Off Your Career as a Customer Specialist – Aviation Industry!

Join a customer-focused and collaborative environment where outstanding service, professionalism, and customer care are at the center of every interaction. If you are proactive, detail-oriented, and passionate about helping travelers, this is an excellent opportunity to grow your skills and build a rewarding career within the aviation sector.

Role Overview:

As a Customer Specialist, you will serve as the main point of contact for passengers throughout their travel journey. You will provide assistance with bookings, answer travel-related questions, and resolve customer issues efficiently, helping to ensure a smooth, reliable, and stress-free experience.

Key Responsibilities:

• Deliver friendly, professional, and efficient customer support via phone, email, and live chat.
• Support passengers with flight bookings, reservation changes, cancellations, and general travel inquiries.
• Provide accurate information about flight schedules, baggage policies, check-in procedures, required travel documents, and airline services.
• Address and resolve customer concerns effectively while maintaining high levels of satisfaction.
• Document customer interactions, requests, actions, and resolutions accurately in internal systems.
• Escalate complex, urgent, or sensitive cases in line with company policies and procedures.
• Work closely with internal teams to ensure timely and effective issue resolution.
• Meet defined service quality standards, productivity goals, and response-time targets.
• Keep up to date with travel regulations, airline procedures, service updates, and industry developments through continuous training.

Requirements:

• Language Skills: Fluent inGerman (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!